CRM Coordinator Location: Chicago, IL
Shift: Monday-Friday, 9:00 AM - 5:00 PM CST
Department: Marketing Technology
Reports To: Marketing Technology Manager
Salary Range: $55K - $70K/year (commensurate with experience)
Benefits: Comprehensive health coverage, 401(k) with match, generous PTO, wellness programs, professional development support
Position Overview Vedder Price is seeking a detail-oriented and tech-savvy
CRM Coordinator to support the firm's marketing and business development initiatives through the effective use of our CRM platform,
Intapp CRM (DealCloud) . This role is pivotal in maintaining data integrity, supporting user adoption, and driving insights through clean, actionable data.
Key Responsibilities CRM System Management - Maintain and enhance the firm's CRM (Intapp CRM/DealCloud), including data linking, field creation, and dashboard configuration.
- Differentiate and communicate between standard Intapp features and Vedder-specific customizations.
- Build and manage reports on activities, relationships, and custom fields.
Cross-Functional Support - Document and improve CRM-related processes across departments.
- Assist in training attorneys and staff on CRM usage with professionalism and clarity.
- Coordinate with external vendors under the guidance of the Marketing Technology Manager.
Research & Data Integrity - Conduct internal and external research to verify and enrich contact data.
- Utilize tools like ERM signature scraping and email tracking to ensure data accuracy.
- Provide analytical support to attorneys and marketing teams.
Data Maintenance - Manage and audit mailing lists, ensuring compliance with list hygiene standards.
- Identify and merge duplicate records, manage subscription preferences, and resolve delivery issues.
- Create and segment distribution lists for targeted marketing campaigns.
Email Marketing Support - Serve as backup for email marketing operations.
- Maintain confidentiality of sensitive data during cleanup and conversion tasks.
Qualifications - Experience: 1-2+ years in CRM management, preferably with Intapp DealCloud or Lexis-Nexis InterAction
- Industry: Law firm or professional services experience highly preferred
- Education: BA/BS in Marketing, IT, Computer Science, MIS, or related field (preferred)
- Skills:
- Strong research and analytical abilities
- Excellent attention to detail and data accuracy
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
- Understanding of CRM and data quality best practices
- Strong interpersonal and communication skills
Apply Today. Pay Details: $55,000.00 to $70,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance