CRM Architect

Position: CRM Architect

Location: Phoenix, AZ

Mode Of Hire: Contract

Mode Of Work: Onsite

Position Title: CRM Architect

Purpose: Lead the design, development, implementation, and maintenance of the client's Customer Relationship Management (CRM) platform. Collaborate across departments and IT to support customers and partners in all project phases, including requirements gathering, vendor selection, solution design, implementation, data management, and training.

Key Responsibilities:

• Project Management: Oversee the full project lifecycle (discovery, planning, execution, and closing) for CRM-related initiatives.
• Solution Architecture: Design and implement CRM solutions tailored to institutional needs, integrating seamlessly with existing systems.
• User Experience: Develop and maintain systems and processes to ensure an effective, accessible user experience.
• Stakeholder Liaison: Serve as the primary point of contact for project goals, schedules, and deliverables, working closely with technical and non-technical teams.
• Team Coordination: Assemble project teams, assign responsibilities, and develop schedules to ensure on-time, on-budget project completion.
• Training & Support: Create training materials and programs, and provide hands-on support for staff and users.
• Vendor Management: Manage relationships with vendors, ensuring deliverables meet project specifications and timelines.
• Research & Innovation: Stay current with emerging ed-tech trends and recommend new tools or systems.
• Analysis & Troubleshooting: Conduct feasibility studies, impact analyses, and resolve technical issues related to CRM systems.
• Flexibility: Adapt to shifting priorities, learning new tools and technologies as needed.

Required Qualifications:

• Education: Bachelor's degree.
• Experience: 5 years in project management or leadership, with a focus on CRM platforms.
• Technical Skills: Strong understanding of IT systems, software, hardware, and CRM platforms.
• Communication: Excellent written, verbal, and interpersonal communication skills.
• Customer Service: Ability to work independently and effectively with diverse groups.
• Problem-Solving: Strong critical thinking and attention to detail.
• Adaptability: Ability to quickly pivot based on changing priorities and new tools.