Role Overview
This role includes preparing the annual crewing budget for fleet vessels, ensuring vessels operate within the projected budget, and taking a leadership role in overseeing crew management. The Manager also supervises the performance of manning agents, manages invoices and related accounts, and monitors crew performance and career development. Additional responsibilities include developing recruitment, training, and retention strategies, handling compensation and benefits benchmarking, and ensuring seafarers are trained as per the training matrix including full support in functioning & developing Competency Assessment modules in the company CLMS system.
Reports to - General Manager
Assists the General Manager in the proper functioning and fulfillment of the objectives of the Talent Development.
Prepares the annual crewing budget for fleet vessels and ensures vessels operate within the projected budget.
Takes a leadership role to oversee the crew management of the fleet and provides related guidance to vessels/manning agents.
Oversees the performance of manning agents and sets standards of service by each agent under the guidance of the General Manager.
Ensures incoming and outgoing invoices and related accounts are monitored, followed up, and approved as required.
Supervises and controls the members and activities of the division.
Follows up on crew performance on board and monitors the career development of assigned crew.
Maintains and improves relationships with all stakeholders.
Develops and executes a comprehensive recruitment, training, and retention strategy, after approval by management.
Handles compensation and benefits strategy, including benchmarking.
Ensures all seafarers are trained as per the training matrix.
Reviews wage rates as indicated in the valid Collective Bargaining Agreements and revises company scaled as required once approved by the General Manager, Talent Development, and executive management
Monitors crew operating budget, provides relevant commentaries where required, and keeps General Manager, Talent Development advised on developments for necessary action.
Monitors department expenses, submits monthly variance reporting to General Manager, Talent Development; ensures that all reporting employees adhere to company policies and
procedures
Assists in the development of key marine HR (Human Resources)initiatives under the guidance of General Manager, Talent Development as required
Maintains contractual relationships with global Fleet Personnel vendors and confirms that the vendor's performance is regularly monitored and evaluated.
Management Reporting:
Communicates expectations to direct reports, manages performance, and provides leadership and support to team members in a constructive, efficient, and effective way
Ensures that all reporting employees adhere to company policies and procedures. Communicates expectations to direct reports, manages performance, and provides leadership and support to team members
Is familiar with the Health, Safety Environmental Protection and Quality Policy and understands the responsibilities under the Environmental Management System (EMS). In keeping with this and other compliance policies, understands his/her duty to report any environmental noncompliance and/or concern to his/her manager or members of the senior management team (including the highest level of management) either directly or through the open reporting system as per Management System guidelines
Training and CLMS management:
Carry out the MLC/Crew performance related inspections, training of seafarers onboard while at port or during sailing from port-to- port on planned dates.
Review, Develop, amend contents of Competency Learning Management System (CLMS), E-Learning modules etc basis SMS manuals
Verification of implementation of CLMS, E-Learning system onboard.
Checking vessel condition, crew performance, identify Training Needs for the Seafarers onboard
Assist in Preparation and drafting/uploading of CLMS Training materials.
Attend required Pre-joining Briefing for joining Crew and Crew Seminar etc.
Medical Repatriation and Claims management:
Defines and designs processes and procedures, together with the Crew Claims Advisor, to manage medical repatriation claims
Provides guidance to the Crew Claims Advisor in measuring medical claims performance as per company defined KPIs
Proposes policy changes where required
Communications and Reporting:
Provides guidance and direction to the senior fleet management personnel in coordinating Master/Chief Engineer visit to the charterers' office and Setting Up for Success Program
Working with the General Manager, Talent Development, enables successful change management in a constructive and effective manner, to aid improving Fleet Personnel performance and mature the organization efficiently
Project Management and System Support:
Provides Fleet Personnel project management support as required
Provides support and user expertise for various system improvement initiatives in various platforms such as Crew Management software, Crew Communications platforms, and the
like
Performs other duties as assigned including working in other functional areas to cover absences
Requirements:
Bachelor's Degree preferred. Polytechnic diploma in Maritime Studies or Marine Engineering, High school (A Levels equivalent) or A Levels will be considered.
Certificate of Competency (COC) - Class 1 is required.
At least 10 years of experience in the shipping industry, including sea service.
At least 10 years of experience working in a multinational environment.
At least 5 years of experience working at Regional Headquarters or Global Headquarters level is required.
At least 1 year of actual sea experience within the last 5 years is preferable, if he/she is a mariner.
If non-seafarer, 8 years experience in manning function, with a leadership position in charge of crewing in the last 2 years.
Good leadership, communication skills, and ability to manage complex projects and multi-task.
Ability to deliver top quartile results in a hectic and demanding environment
Proficiency with Microsoft Office Suite (including Outlook, Word, and Excel) with advance Excel skills
Attention to detail and a proven track-record in producing accurate, quality work
Strong verbal and written communication skills
Must exercise judgement and maintain consistency
Additional Desired
Qualifications:
Experience working with container ships engaged in international trading
CHRP an asset
Appropriate years of seagoing experience either as Master Mariner or Chief Officer rank
Excellent presentation skills
Job Demands and/or Physical Requirements
Regular international travel, may occur on short notice
Able to work under pressure in a fast-paced environment
Must be sufficiently mobile to join ad-hoc meetings
Must carry a mobile device outside of office hours and check in regularly
Must maintain a home internet connection for work outside of office Hours.