About the Role Rooted is seeking a driven and hands-on Crew Development & Operations Lead to oversee and support our mowing and maintenance crews. This role combines leadership, operational oversight, and crew development-ideal for someone passionate about training new employees, refining systems, and ensuring smooth field operations. You'll be responsible for building a strong training process, managing daily field operations, and coaching teams to achieve high standards of quality and safety.
Key Responsibilities Crew Development
- Train new crew members on mowing, edging, trimming, and general maintenance standards.
- Develop and implement a training program for new hires, ensuring an effective onboarding process with hands-on field training.
- Coach team leads and crew members to improve safety, efficiency, and quality.
- Identify skill gaps and create tailored development plans to elevate team performance.
- Promote a culture of professionalism, accountability, and pride in work.
Field Operations Support
- Act as field support for daily operations, helping to troubleshoot, re-route crews, and fill in operational gaps as needed.
- Monitor job site performance, ensuring crews meet quality standards and customer satisfaction.
- Conduct site visits to check on performance and provide feedback.
- Support logistics with equipment checks, routing improvements, and time management.
- Act as the communication bridge between the field and office teams.
Training & Development
- Establish and maintain a consistent training framework for new and existing employees.
- Track and measure the success of training programs, refining them for continuous improvement.
- Provide ongoing professional development through training, mentorship, and feedback.
Requirements - 3+ years of experience in landscaping or lawn maintenance, ideally in a lead or supervisory role.
- Strong understanding of mowing and maintenance operations and safety practices.
- Proven leadership experience with small teams and a focus on developing others.
- Experience in training new hires and creating effective development plans.
- Hands-on, problem-solving mindset and adaptability to changing situations.
- Valid driver's license with a clean driving record.
Preferred Skills
- Spanish-speaking is a plus, as it will enhance communication with diverse teams.