Crew Chief

Benefits:

Competitive salary

Employee discounts

Free food & snacks

Opportunity for advancement

Training & development

Ready to flip your career to new heights? Come pancake with us at IHOP.

We are looking for an experienced and passionate Restaurant Manager to join our team.

As a Restaurant Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience

To be successful as a restaurant general manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.

You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing restaurant marketing strategies, developing menus, as well as greeting and serving restaurant guests, and supporting service. Below is a more exhaustive list of your expected duties.

JOB DUTIES:

Manage and oversee the entire restaurant operation

Deliver exceptional guest services

Ensuring guest satisfaction

Execute new and existing.

Respond efficiently to customer questions and complaints

Organize and supervise shifts

Manage and lead staff

Develop hourly staff

Hire new employees

Terminate employees when necessary

Training and evaluating staff performance

Manage food cost, forecast requirements, and maintain inventory

Manage restaurant supplies including small wares

Control costs and minimize waste

Create and nurture a positive working environment

Implement innovative strategies to improve productivity, sales, and food quality.

JOB REQUIREMENTS:

Ideally, 1+ years of experience as a Restaurant Manager or similar role

Ideally, 5+ years of experience in customer service

Extensive food safety knowledge

Computer literacy

Familiarity with restaurant management software

Strong leadership, motivational, and people skills

Good financial management skills

Critical thinking and problem-solving skills

Team player

Good time-management skills

Great interpersonal and communication skills

Help us make this pancake house a home.