PROUDLY serving the Houston area FOR OVER 30 YEARS.
At Gainsborough/Texas Outhouse the difference is PERFECTLY clear.
Our Customers are .
Gainsborough Waste and Texas Outhouse is hiring a Credit Collections Specialist.
About Us:
We are a privately owned business with strong family ties and deep roots in our community. People are at the core of what we do and protecting our employees, customers, friends, and families' futures is a top priority at Gainsborough Waste and Texas Outhouse.
Gainsborough Waste/Texas Outhouse are based in Houston Texas and specialize in Roll-off Dumpsters, Compactors, Non-Hazardous Environmental Services, Portable Toilets, Restroom Trailers, Handwashing & Sanitization stations and Hauling & Miscellaneous.
We are proud to serve the city of Houston and beyond.
The Position:
The main responsibility for this role is collecting overdue payments and implementing strategies to ensure payments are received promptly. This position also plays a crucial role in managing our credit granting process, ensuring that credit is extended responsibly and in line with our business objectives.
Responsibilities:
Customer Accounts
1. Conducts periodic credit reviews for existing customers and assesses the creditworthiness of potential customers.
2. Maintains open communication with customers to address concerns and ensure timely payments.
3. Determines appropriate credit limits and payment terms for customers based on their creditworthiness and payment history.
4. Proactively contacts customers via phone and email to recover overdue balances.
5. Maintains positive customer relationships while enforcing payment terms.
Collections
6. Investigates billing errors and disputes, following up with customers to resolve issues.
7. Collaborates with legal professionals if legal action is required to recover outstanding debts.
8. Negotiates partial payments and payment plans with customers.
Administrative
9. Develops and implements credit policies and procedures to ensure customer creditworthiness and minimize financial risk.
10. Generates and analyzes financial data and credit reports to make informed decisions.
11. Maintains detailed records and notes of all communications and actions taken.
12. Manages administrative tasks, including signing lien waivers, completing vendor packets, and adjustment forms
Additional Responsibilities
13. Ensures compliance with industry regulations and company policies.
14. All other duties as assigned.
Are you a fit?
- High School or general education degree (GED) required.
- Associate's degree from a two-year college or trade school in Accounting or Finance preferred.
- Bachelor's Degree from a four-year College or University preferred.
- Three to five years of related experience and/or training.
- Experience providing quality customer service.
- Demonstrated knowledge of debt collection legal requirements.
- More than one year of experience with Account Management.
- Time management.
- Organization.
- Communication skills.
- Problem solving.
- Detail orientation.
Our Culture Matters
- We are safety focused.
- We continually expect and deliver excellence.
- We take ownership of our work and actions.
- We always act in a respectful, responsible, and reputable manner.
- We practice honesty and integrity daily.
Why You Should Apply:
- 401(k) with up to 4% Company match
- Dental insurance
- Health insurance
- Vision Insurance
- Paid time off
Gainsborough Waste/Texas Outhouse is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetics, status as a protected veteran, or any other protected status established by federal, state, or local laws.