Credit and Payments Customer Service Representative

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Credit and Payments Customer Service Representative

Location: Irwindale, CA (Hybrid - 2 days Onsite Monday and Tuesday)

Duration: 18 Months contract

Pay range: $20/Hr to $24/Hr on W2

Job Description:

Education Requirement: High School Diploma or Equivalent

Day-to-Day Responsibilities/Workload:

• Responsible for clearing payment exceptions pertaining to the electronic payment channels: Electronic Funds Transfer; Authorized Payment Agencies; Direct Payment; Electronic Data Interchange; Quick Check; Credit/Debit Card
• Helps to resolve payment inquiries received by customers directly and through system generated orders.
• Utilizes internal and external tools designed towards researching payments and determining their intended destination.
• Works with client's banking relationships and vendors to return unidentified payments to the originator when necessary.
• Completes a daily reconciliation between SAP-ISU and the General Ledger using Bank deposit data to validate accurate financial reporting.
• Issues customer refund drafts for lost, stolen, or uncashed refunds. Works to process fraud documents with the appropriate internal groups.

Required Skills/Attributes:

• Three (3) years of experience in customer service and resolving customer inquiries.
• Ability to change course when an urgent matter arises.
• Good Written, Verbal and Communication Skills
• Ability to communicate complex issues well both in writing and verbally

Desired Skills/Attributes:

• Experience with SAP applications
• Experience with the payment processes and/or banking knowledge.
• Ability to apply logic to a scenario and pull upon previous occurrences

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.