Salary : $49,848.00 - $59,820.00 Annually
Location : Grand County, CO
Job Type: Full Time
Job Number: PMA /25
Department: Department of Natural Resources
Division: Colorado Parks & Wildlife
Opening Date: 04/18/2025
Closing Date: 5/4/:59 PM Mountain
FLSA: Determined by Position
Type of Announcement: This position is open only to Colorado state residents.
Primary Physical Work Address: 346 Co Rd 362, Hot Sulphur Springs, CO 80451, USA
FLSA Status: Non-Exempt; position is eligible for overtime compensation.
Department Contact Information: Hiring Pay Rate: Please note that all employees new to the State Personnel System are paid on a bi-weekly basis
How To Apply: Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Department Information OPEN TO STATE OF COLORADO RESIDENTS ONLY Consider joining the dedicated people of the Colorado Department of Natural Resources. It's our mission to manage and conserve Colorado's natural resources for the benefit of people today - and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.
We invite you to explore our website at to find out more about the work we do to manage Colorado's natural resources for today - and tomorrow.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.
In addition to offering rewarding, meaningful work, we offer: - Medical and Dental plans
- Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax 401K and 457 plans
- Paid life insurance
- Short- and long-term disability coverage
- Employee Wellness programs
- Flexible Spending Accounts
- Health Savings Accounts
- 10 paid holidays per year plus generous vacation and sick leave
- Career advancement opportunities throughout the State system
- Some positions may qualify for the Public Service Loan Forgiveness Program
COLORADO PARKS AND WILDLIFEOur Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.
This work unit exists to perpetuate the wildlife resources of the State, to provide a quality State Parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's Natural Resources. The Agency's long-range and strategic plan will be executed by providing the Customer Service Function for the Hot Sulphur Springs Office in the Northwest Region and providing administrative services to Area 9 Law Enforcement, State Wildlife Areas, Hunter
Education/Outreach Programs, and all the personnel within those sections.
Description of Job The purpose of this position is to provide customer service at the Hot Sulphur Springs Office in regards to Parks, hunting, fishing, watchable wildlife, and wildlife conflicts; interpret rules, regulations, and brochures; Sell licenses, State Park Passes, and Registrations to the public; Provide administrative services to the Area Wildlife Manager, Assistant Area Wildlife Manager and Area 9 staff, including all aspects of finance pertaining to cost center 5709.
Customer Service First contact for Public/Customers/Agencies either in person, by phone or email. Determines customer's needs and decides what actions are needed and how to handle requests. It also establishes priority for requests. This includes deciding on direct action such as selling licenses, collecting information, providing information or education and materials, referral to others, or referral to another agency. Duties include answering technical questions regarding Parks and Registrations, hunting, and fishing by applying knowledge, experience, and interpersonal skills to respond to customer's needs and problems in an ongoing effort to educate and serve. Articulately convey substantial information about agency laws, regulations, and procedures, while providing all facets of parks, wildlife and outdoor recreation information. Assists Law Enforcement Officers in gathering and disseminating information and requests; interpreting and directing calls to appropriate parties, determining appropriate approach for resolving human/wildlife conflicts, and presenting viable alternatives; Coordination and administration of Hunter Education classes. Effective monitoring of program products and brochures to ensure adequate availability of supplies.
Licensing Management of License Agency for the Area 9 office by organizing and establishing work processes to facilitate functionality and effectiveness of license sales, parks passes and registrations, and implementing guidelines and objectives prescribed by agency mission and statutory regulation; Screening documents and supporting information to determine authenticity and eligibility for hunting and fishing license purchases; Sell licenses to the public; Register students for Hunter Education; reissue hunter safety cards; Establish veracity of non-resident Hunter Safety assertions and/or missing cards; issue temporary cards where applicable. Issue duplicate licenses and carcass tags; make changes to licenses; issue Road Kill permits; issue Artificial Light permits; Stringent application of Regulations to aid in the prevention of license holder violations. Interprets the State of Colorado regulations and statutes to the public to answer questions concerning laws. Explain CPW laws and regulations to the public to gain understanding and support while being considerate of the needs and desires of customers. Determines, establishes and disseminates office procedures for Customer Service Licensing Systems which would include local sales procedures, record handling, and special licensing needs, including hunter safety card replacement, local forms, specific information packages for selected licenses, and emergency protocols, including licenses issued in error, application mistakes and lost licenses.
Accounting Accurate completion and processing of documents, including all aspects of finance pertaining to the Area Wildlife Manager budget (cost center 5709). Pays accounts payable by coding, completing, and correcting documents for CORE entry. Establish, administer and monitor financial processes, including verification of all coding information to assure compliance with fiscal procedures, delivery of designated goods and services, and timely payment of vendors; Research payments and communicates both internally and externally (e.g. vendor), and makes independent decisions for problem resolutions; prepare and review receiving reports, verify accuracy of vendor invoices, tax Ids, and addresses; One card allocation for all unit staff listed above; Processes Game Damage Claims; Design and monitor spreadsheets to record and track all expenditures of cost center 5709.
Financial Functions as the primary cashier for the Area 9 office by creating and maintaining accurate accounting records, including weekly reconciliation and deposits; sends validated supporting documentation to Denver Headquarters; Accurate processing sales transactions through the Integrated Parks and Wildlife System. Establish office cash handling procedures to ensure accurate documentation of all sales processed through the cash register and credit card machine. Reconciliation is performed on all transactions, using supporting documentation; Determines the amount of change on hand to ensure availability for customers, and allows an effective flow of license sales and products through the cash register.
General Office Create and revise office procedures and write procedure manuals, design forms, and general office record-keeping systems; Maintain office equipment (fax, Xerox and postage meter, etc.); ensure adequate availability of supplies (toners, paper, postage, envelopes, etc.) by effectively monitoring inventory; Develops mailing labels; preparation and processing of outgoing mail. Establishment of cleaning specifications and coordination to ensure proper cleaning and maintenance of all Hot Sulphur Springs offices and conference rooms. Based on office procedures, develops and tracks calendars of Area Wildlife Manager and Assistant Area Wildlife Manager to assist with efficient and timely completion of work tasks. Establish office procedures and criteria for information storage and dissemination, which ranges from public brochures to confidential 'in-house' materials. Monitors request for materials to determine future needs. Modifies or suggests modifications to brochures and other public materials to improve their functions as customer service tools . click apply for full job details