CPW Administrative Assistant II - Centennial Program Admin (Denver, CO)
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CPW Administrative Assistant II - Centennial Program Admin (Denver, CO)
Salary
$39,060.00 - $46,872.00 Annually
Location
Adams County, CO
Job Type
Full Time
Job Number
PMA /25
Department
Department of Natural Resources
Division
Colorado Parks & Wildlife
Opening Date
04/15/2025
Closing Date
4/29/:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
6060 Broadway, Denver, CO 80216, USA
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
Hiring Pay Rate
Please note that all employees new to the State Personnel System are paid on a bi-weekly basis
How To Apply
Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
- Description
- Benefits
- Questions
Department Information
OPEN TO STATE OF COLORADO RESIDENTS ONLY
Consider joining the dedicated people of the Colorado Department of Natural Resources. It's our mission to manage and conserve Colorado's natural resources for the benefit of people today - and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.
We invite you to explore our website at find out more about the work we do to manage Colorado's natural resources for today - and tomorrow.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.
In addition to offering rewarding, meaningful work, we offer:
- Medical and Dental plans
- Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax 401K and 457 plans
- Paid life insurance
- Short- and long-term disability coverage
- Employee Wellness programs
- Flexible Spending Accounts
- Health Savings Accounts
- 10 paid holidays per year plus generous vacation and sick leave
- Career advancement opportunities throughout the State system
- Some positions may qualify for the Public Service Loan Forgiveness Program (./pslf/launch)
COLORADO PARKS AND WILDLIFE
Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.
The purpose of this work unit is to execute the limited licensing draws, oversee the issuing and accounting for approximately two million hunting and fishing license sales for Colorado Parks and Wildlife (CPW) through draw processes and license agents located throughout the state. This unit is also responsible for the issuing of special licenses and disability licenses and passes, the review, hearing and execution of license suspension hearings as mandated by Statute and Parks and Wildlife Commission regulations, and oversees the statewide campground reservation and pass distribution systems.
Description of Job
This position is the primary Customer Service Representative for the License Administration Section, assisting both staff and customers at the front counter or over the phone. This includes assisting external agents through the CPW Licensing 800 customer service number for point of sale (POS) issues, and answering general IPAWS-related questions. Handling Lost-in-the-Mail inquiries and forwarding returned mail responsibilities are also a part of this position.
This position is also in charge of supervising temporary employees for the section and training them in office procedures. The bulk park pass program and income eligible licenses and passes are also administered by this position.
Specific duties include, but are not limited to:
License Administration Customer Service Representative
Assists customers at the front counter, which includes issuing lifetime fishing and Veterans combo licenses, Columbine passes and assisting with the big game mobility program, and the landowner preference program. This position is also in charge of administering the Centennial Program, a reduced price license and pass program for income-eligible customers. This position performs general administrative duties, which includes recording, and preparing meeting minutes, testing changes made within the IPAWS system, processing Lost in the Mail Affidavits and forwarding returned mail to customers. Process daily financial sessions, fix any errors or discrepancies, and compile the weekly deposit. Monitor the statewide customer service representative chat for questions and customer merges.
Bulk Parks Pass Program/KCW errors
Ensures bulk parks pass requests are fulfilled for customers in a timely manner. Also handles customer service complaints from Keep Colorado Wild park pass escalations. Sells administrative passes in the cases of Department of Revenue or County Clerk error.
Supervise and Support Temporary Employees
Supervises, trains, and hires temporary employees. Training includes IPAWS and other office procedures, including helping customers at the front counter.
Section Support
Manage the CPW agent's email where internal and external agents send questions and reservation refund requests. Delegate or handle the emails as necessary.
Present annually statewide about the programs and tasks this position supervises.
Assist with preparing and mailing the agent bulletin to all external agents statewide on a quarterly basis. This includes creating the product code "cheat sheets" used by all offices statewide.
Other duties as assigned.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Minimum Qualifications
Two years of experience in customer service in an office setting. Retail manager, front desk, call center in an office environment or an occupational field related to the work assigned to the position.
Substitutions
- Appropriate education in Natural Resources, Wildlife Management, Biology, Aquatic Biology/Fishery Science/Aquaculture/Fishery Management, Ecology, Environmental Science, Environmental Policy, Geography, Geology, Outdoor Recreation, Zoology/Animal Sciences, Engineering, P.E / Professional Engineer, Water resources planning or management, Economics, Public Administration, Communications, Law, Social Sciences (e.g., sociology, psychology, human dimensions), Public Engagement/volunteer management, Education, Business, Program Management/Project Management, Computer Science, Applied Computing, Computer Engineering, IT, Accounting, Finance, Marketing or related field of study will substitute for the required experience on a year-for-year basis.
Required Competencies
- Proficiency and comfort in using database software.
- Organizational and time management skills.
- Strong level of written and oral communication skills.
- Strong multi tasking skills, excellent problem-solving, and critical thinking skills.
- Excellent customer service skills.
- Ability to work independently and as a part of a team.
- Ability to read and interpret regulations and statutes.
Preferred Qualifications:
- Current or former Colorado Parks & Wildlife work or volunteer experience is considered.
- Current or former State experience relevant to this position.
- Excellent customer service skills, problem-solving abilities, and critical thinking.
- Bilingual in English/Spanish.
Conditions of Employment:
- Must possess and maintain a valid driver's license if operating a State vehicle.
- One to two on-call days per year.
- Ability to become a notary public.
- Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).
APPEAL RIGHTS:
It is recommended that you contact the Human Resources Specialist listed below to resolve issues related to your possession of minimum qualifications. However, i f you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director click apply for full job details