Coxhealth Patient Financial Specialist

Springfield, Missouri

 CoxHealth
CoxHealth
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Summary
  • About Us
    • CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
      • Named one of Modern Healthcare s Best Places to work five times.
      • Named one of America s Greatest Workplaces by Newsweek.
      • Recognized as a Greatest Workplace for Women in both 2023 and 2024.
      • Listed as one of the Greatest Workplaces for Diversity in 2024.
      • Acknowledged by Forbes as one of the Best Employers for New Grads.
      • Ranked among the Best Employers by State for Missouri.
  • Benefits
    • Medical, Vision, Dental, Retirement Plan with employer match, and many more.
    • For a comprehensive list of benefits, please click here: Benefits CoxHealth
  • Job Summary
    • Has a basic knowledge of all office functions and is responsible for completing work assignments efficiently resulting in the desired reduction of outstanding accounts receivable. Handling patient inquiries regarding their medical bills, addressing concerns about charges, explaining billing statements, assisting with payment plans and payments, following up on outstanding balances, and resolving any billing discrepancies while maintaining a high level of Customer Service and adhering to HIPAA regulations. Respond to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements. Clearly explaining complex medical billing terms and break down charges on patient statements. Investigate and address billing discrepancies, claim denials, or errors on patient accounts. Update patient information and billing details and noting accurately within the billing systems. Provide information about insurance benefits, copays, deductibles, and out of pocket costs. Adhere to HIPAA privacy guidelines when handling patient medical information.
  • Job Requirements
    • Education
      • Required: High School diploma or equivalent
    • Experience
      • Preferred: 1 year business office experience
    • Skills
      • Excellent communication skills: Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner.
      • Strong customer service ethic: commitment to providing excellent customer service to patients, even when dealing with difficult situations.
      • Attention to detail: accuracy in date entry and handling sensitive patient information.
      • Problem-solving Skills: Ability to identify and resolve billing issues efficiently
      • Basic computer proficiency: familiarity with billing software and navigating electronic health records
    • Licensure/Certification/Registration
      • N/A
Date Posted: 05 May 2025
Job Expired - Click here to search for similar jobs