Summary
About Us
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare s Best Places to work five times
- Named one of America s Greatest Workplaces by Newsweek in 2024.
- Recognized as a Greatest Workplace for Women in both 2023 and 2024.
- Listed as one of the Greatest Workplaces for Diversity in 2024.
- Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.
- Ranked among the Best Employers by State for Missouri.
- Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.
Benefits
- Medical, Vision, Dental, Retirement Plan with employer match, and many more.
- For a comprehensive list of benefits, please click here: Benefits CoxHealth
- Job Summary
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The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned.
The Team Lead helps cover certain duties in the Supervisor s absence, with support from the Supervisor s Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.
- Job Requirements
- Education
- Required: High school diploma or equivalent
- Experience
- Required: At least 6 months related patient access team experience with proven aptitude, knowledge of current procedures and demonstrated skill in assisting others; or, must be at least 1 year prior patient access experience if with another team or organization.
- Skills
- Excellent customer service and interpersonal skills
- Strong computer and relevant application use skills
- Ability to assist and teach others
- Detail-oriented with the ability to spot errors and trends
- Demonstrates initiative and self-motivation
- Demonstrates understanding and consistent practice of need for privacy and confidentiality
- Licensure/Certification/Registration