Summary This position may include potential career growth into the EPIC service desk. About Us CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare s Best Places to work five times
- Named one of America s Greatest Workplaces by Newsweek in 2024.
- Recognized as a Greatest Workplace for Women in both 2023 and 2024.
- Listed as one of the Greatest Workplaces for Diversity in 2024.
- Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.
- Ranked among the Best Employers by State for Missouri.
- Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.
Benefits - Medical, Vision, Dental, Retirement Plan with employer match, and many more.
- For a comprehensive list of benefits, please click here: Benefits CoxHealth
Job Summary - The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
Job Requirements - Education
- Preferred: Associate's degree in Computer Science, Information Technology,
- Experience
- Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.
- Preferred: Experience as a Medical Assistant, LPN or CNA
- Skills
- Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
- Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
- Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
- Ability to effectively document support request and solutions for future reference.
- Licensure/Certification/Registration