The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned.
The Team Lead helps cover certain duties in the Supervisor s absence, with support from the Supervisor s Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.