Courtesy Clerk

Additional Considerations (if any):

Night & Weekend Shifts Required
•   At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Courtesy Clerk

Department: Grocery

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.

Core Competencies
•   Partnerships
•   Growth mindset
•   Results oriented
•   Customer focused
•   Professionalism Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities:
•   Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
•   miles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
•   Makes an effort to learn customers' names and to address them by name whenever possible.
•   Assists customers by: (examples include)
•   escorting them to the products they're looking for
•   securing products that are out of reach
•   loading or unloading heavy items
•   making note of and passing along customer suggestions or requests
•   performing other tasks in every way possible to enhance the shoppingexperience
•   Answers the telephone promptly and provides friendly, helpful service to customers who call.
•   Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
•   Packages purchases.
•   Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
•   Assists customer in transporting purchases to their mode of transportation.
•   Helps train new courtesy clerks.
•   Checks prices on products.
•   Pulls product forward on shelf.
•   Brings carts in from parking lot and cart corral.
•   Cleans can redemption area and empties the recycle bins, where applicable.
•   Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
•   Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
•   Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
•   Adheres to company policies and individual store guidelines.
•   Reports to work when scheduled and on time. Secondary Duties and Responsibilities:
•   Assists in all departments as requested (within the wage and hour guidelines).
•   Delivers product to customers (within the wage and hour guidelines).
•   Shovels, salts, and sands walkways.
•   Assists in other areas of store as needed.
•   Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics:
•   Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
•   Ability to do simple addition and subtraction; copying figures, counting and recording.
•   Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or inwriting, increased contact with people. Education and Experience:

No education or experience requirements.

Physical Requirements:
•   Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantlyto move objects.
•   Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
•   Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions:

This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

Equipment Used to Perform Job:

Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).

Contacts:

Has daily contact with the general public and occasional contact with suppliers/vendors.

Are you ready to smile, apply today.