Description Hi-Rise Bread Co. is hiring Counter Staff. Counter Staff are responsible for successfully facilitating all aspects of the customer experience. They work 3-5 shifts per week (22-38 hours) while maintaining standards for customer service, accuracy, speed, cleanliness, teamwork, and general work ethic. Job responsibilities include but are not limited to:
CUSTOMER INTERFACE + ORDER MANAGEMENT
- Exhibit exemplary customer service in person and over the phone from order placement through pickup
- Fluency with our menus and point-of-sale system to allow for smooth and efficient transactions
- Knowledge across all product categories to sufficiently answer customer questions, supported by a thoughtful personal experience with products
- Ability to work as a shift's primary barista (training provided)
OPENING, CLOSING + SIDE WORK
- Ability to perform both pre-opening and post-closing tasks
- Setup and breakdown of product displays, outdoor dining equipment, etc.
- Cleaning, restocking, and side work
FARMERS' MARKETS (May-November)
- Ability to perform all aspects of a farmers' market shift, including market packing and preparation, market setup, customer interface, order processing, and market breakdown
Some experience - preferably in a front-of-house role at a café or restaurant - in a food service environment is required. Seasonal workers may be good candidates for the role depending on experience, skill level, and the ability to demonstrate product knowledge. Counter Staff receive a competitive base salary and excellent tips. Opportunities for advancement and additional responsibility are available in a variety of capacities. Benefits include shift meals/beverages, employee discounts, and employer-subsidized health insurance.
Requirements - Able to work at least three shifts per week, with morning, evening, and weekend availability.
- Strong communication and guest service skills
- Passion for excellent hospitality
- Friendly, outgoing personality
- Some experience in a food service environment, preferable in a comparable role.
Company Information Hi-Rise opened in 1996 with a crew of six, big ideas, and a simple goal: to make staple foods better than home-made. Hi-Rise started with bread - using organic wheat, rye, and corn from independent mills - and soon moved to pastries, incorporating extra-rich European-style butter and local fruits for pies and tarts. Naturally, soups and sandwiches came next utilizing the same philosophy of house made and hand selected ingredients. The trend continued over the years and now Hi-Rise has a long list of products made daily including breads, pastries, cakes, cookies, granola, and preserves. Along with a wide variety of sandwiches, soups, and salads, Hi-Rise offers dinners sold fresh and frozen, from pot pies and stews to lasagnas with house-made pasta as well as a curated list of wine and spirits. Using carefully-sourced ingredients and making everything from scratch, Hi-Rise is committed to producing the highest quality baked goods in a comfortable neighborhood setting.