Candidate Source is working closely with an
industrial supplier in Richmond, VA, to find an experienced
Counter Sales Manager to lead a high-volume sales team and ensure excellent customer service. This role requires a
driven leader who can manage a team, work in a fast-paced environment, and bring
industry knowledge to help grow sales.
This is a
direct hire opportunity
What We're Looking For - Strong Leadership & Initiative - A self-starter who takes charge, motivates a team, and makes things happen without waiting for direction.
- Industry Experience - Background in counter sales, contractor sales, or similar environments is essential.
- Product Knowledge - Experience in HVAC and plumbing contract work is a plus, as learning the full product line can take years.
- Calm Under Pressure - Must be able to handle stress well, stay composed in busy periods, and make quick, confident decisions.
Key Responsibilities - Oversee a counter sales team of 4, driving performance and customer satisfaction
- Manage and develop team members, setting clear expectations and conducting regular performance reviews
- Analyze sales and inventory reports to identify growth opportunities and improve efficiency
- Work with vendors and suppliers to keep inventory stocked and displays updated
- Serve as an escalation point for customer inquiries and ensure a high level of service
- Assist with order fulfillment, stocking merchandise, and answering customer calls as needed
- Maintain a safe and organized work environment
- Lead by example-this is a hands-on role, not a desk job
Work Schedule & Environment - Monday - Friday, 6:30 AM - 5:00 PM (some flexibility, with peak hours in the morning and midday)
- Expect to work an average of 45 hours per week, with potential for more during busy periods
- No corporate suits or glass offices-this is a hands-on leadership role