Guest Guru
Job Summary
As a Guest Guru, you are our guests' first point of contact. We heavily rely on our Gurus to set the stage for a positive interaction. We expect our Guest Gurus to welcome customers robustly every time by exclaiming "Welcome to Cornbread" with a warm demeanor, willingness to help, and reliability. Guest Gurus are team players who thrive in a fast-paced environment.
PEOPLE: Treat others with KINDNESS & RESPECT.
- Greet every customer warmly and enthusiastically, making each guest feel valued and welcome
- Build rapport with repeat customers and foster a positive connection with new guests
- Take the time to determine customers' needs, offer additional menu items and upsell
- Respect the differences of others even when their values and ideas contrast with our own
- Find opportunities to lead with kindness and seek to understand others
- Work cooperatively with others on the team and with leadership
- Communicate positively and professionally
- When respect or safety is at stake, reach out to restaurant leadership or HR to seek a resolution
PRODUCT: Deliver DELICIOUSNESS with EFFICIENCY.
- Display a graceful sense of urgency when completing tasks
- Understand all menu items
- Consistently meet Cornbread product recipes and quality standards
- Record and accurately process purchases using the POS system, collect and process payments, and apply discounts according to Cornbread standards
- Complete required training in a timely manner
PLACE: Demonstrate pride by making CLEANLINESS and safety a priority.
- Work cleanly and safely actively identifying any suspicious activity or safety hazards and escalating to restaurant leadership.
- Perform general duties associated with setting up/breaking down areas and stations at the start or close of a shift
- Follow all COVID-19 protocols and meet cleanliness standards.
- Clean coffee grinder, brewer, and espresso machines.
- Organize products on our shelves and restock as necessary
- Work as a team to maintain the dining room, restock condiments and utensils, and provide upkeep on the restaurant area during the shift.
- Complete opening and closing tasks and checklists.
- Participate in weekly, monthly, and quarterly deep cleans of the cafe.
Requirements:
- People skills: Dealing with the public and team proactively, professionally, and positively.
- Able to be detail-oriented, focused on guest service, safety-minded, trustworthy, reliable, and efficient
- Food Handlers certificate within 30 days or ServSafe equivalent
- Ability to lift 30+ lbs, bend, stoop, reach, and push
- Ability to stand for long periods and climb steps
- Proficiency in technology, reading, and writing required
- Ability to work indoors and outdoors throughout the shift, Gurus spend 70% of the shift in a temperature-controlled environment and 20% in outdoor areas, the remaining 10% in kitchen, prep, or storage areas
- Exhibit Pride
This job description is not an exhaustive task list of every function of the role, other tasks, and job responsibilities as assigned.