XYZ is more than just a place to work. It's an organization that values creativity, innovative thinking and diversity. We offer a great opportunity to work alongside highly intelligent and motivated people in a dynamic environment. JOB SCOPE: The Associate Property Manager will provide day-to-day administrative support to XYZ RENT's Property Management team.
MAJOR JOB DUTIES: To perform this job successfully, an individual must be able to perform each major duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintenance
- Answer/respond/create maintenance service requests and in-house work orders.
- Assign service orders to maintenance staff and vendors.
- Schedule service appointments with tenants, vendors, and follow-up.
- Meet with tenants/vendors; Inspect repair items if needed.
- Update AppFolio on service requests and project status.
- Create/submit city permit applications for repair/construction projects.
Leasing
- Assist Property Manager as needed with rental application processing.
- Conduct leasing tours/open house of apartments when needed.
- Inspect vacant units; perform move-in/move-out inspection as needed.
Administrative
- Answer office calls and general email inquiries.
- Assist Property Manager with tenant notices, rent increases, 3-day, etc.
- Create/distribute mail correspondence and electronic notices
- Assist Property Manager with office tasks and projects.
- Address and resolve residents' questions, concerns, and complaints in a timely manner.
- Oversee the timely and successful completion of maintenance requests and escalate issues to the appropriate management staff.
- Visit properties when needed
- Weekend availability to take care of maintenance requests.
- Other duties as assigned
QUALIFICATIONS: MINIMUM EDUCATION: BA in Business Administration, Real Estate, or other related field and / or one (1) year of property management experience.
MINIMUM EXPERIENCE AND SKILLS: - Excellent communication skills
- Excellent customer service skills
- Strong attention to detail
- Self-starter with a can-do attitude
- Proficient in Microsoft Office Suite
- Working knowledge of AppFolio management software preferred
- Knowledge of City of Santa Monica rent control rules and regulations preferred
- Must have and maintain a valid California driver's license and auto insurance at all times and have the availability of an insured vehicle to travel within the organization's service area
Travel Requirements: - Travel between local rental properties, as needed
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