Controls Field Service Engineer should have technical expertise, in troubleshooting, installation and customer service particularly in the manufacturing and automation space.
Professional Summary:
- Summarize technical support experience, specifically in troubleshooting, installing, and maintaining industrial equipment.
- Mention expertise in working with Rockwell Automation, PLCs, HMI systems, and familiarity with vision systems and robotics programming.
- Highlight experience in multi-regional travel and customer-focused service.
Technical Skills:
- PLC Programming: Proficiency with Allen Bradley, Siemens, RSLogix 500/5000, Studio 5000, Connected Components Workbench.
- HMI Development: Skilled in FactoryTalk View Studio ME, Studio 5000 View Designer.
- Robotics: Experience with Fanuc and Yaskawa programming, including robot pathing, interfacing, and TCP adjustments.
- Schematic Reading: Ability to interpret electrical, chemical, hydraulic flow, and pneumatic schematics.
- Mechanical and Electrical Tool Use: Competence with tools such as multimeters, torque wrenches, power tools, and hydraulic testing equipment.
- Safety Knowledge: Experience with E-Stop circuitry and safety features for robotic systems
Key Responsibilities:
- Systematically troubleshoot and restore function to various types of customer equipment.
- Commissioned equipment installations and provided on-site customer training.
- Created detailed service reports for completed work, including time and cost tracking.
- Conducted training sessions to educate customers on equipment maintenance and operations.
- Collaborated with technical teams and provided guidance to junior staff members.
- Achievements:
- Reduced equipment downtime by % through efficient troubleshooting practices.
- Improved customer satisfaction scores by % through effective problem resolution and communication.
Education and Certifications:
- Education: High school diploma or equivalent.
- Certifications: PLC programming certification (e.g., Allen Bradley, Siemens); HMI development training; forklift and scissor lift operation certification (if applicable).
Work Environment and Travel Experience:
- Demonstrate flexibility and adaptability by emphasizing experience working in high-noise, industrial environments with safety protocols.
- Highlight availability and willingness for extensive travel, including multi-week site visits and international assignments as required.
Additional Competencies:
- Time Management: Describe an example of efficiently managing multiple client requests or large-scale installations.
- Customer-Centric Mindset: Share examples of going above and beyond to ensure customer satisfaction.
- Decision-Making: Showcase your ability to make on-the-spot decisions regarding troubleshooting, escalation, and field repairs.
- Provided expert technical support and troubleshooting for high-complexity automation systems, achieving a 95% first-time resolution rate.
- Conducted comprehensive training sessions for customer teams on the safe operation and maintenance of robotic and automated systems, reducing post-installation service calls by 30%.
- Utilized advanced PLC programming skills with Rockwell Automation platforms to optimize machine performance, resulting in improved operational efficiency and reduced downtime.