Job Summary: - This is a hybrid role: 2 days onsite and 3 remote.
- This is a 1t shift job: either 07:00 AM to 04:00 PM or 08:00 AM to 05:00 PM.
Your Profile: The ideal candidate should be a strong independent contributor that works well in a team environment. The candidate is also proactive, has strong leadership, demonstrates excellent analytical and problem solving skills, is detail-oriented and has experience in supporting a high-volume sales team.
The Contract Operations Specialist possesses extensive knowledge and understanding of the Customer Services business and portfolio offerings; reviews proposals for compliance prior to order acceptance, creates and operationalizes orders in the ERP system, and manages service contracts throughout their lifecycle, including large-scale accounts.
Roles & Responsibilities: - Performing contract review, for compliance, to ensure all applicable policy criteria have been satisfied.
- nalyzing and limiting business risks.
- Ensuring accuracy and operationalization of customer deliverables, in accordance with corporate policies.
- Creating customized, timely and accurate invoicing per terms of service contract.
- Confirming a valid path to cash.
- Ensuring revenue recognition is in line with finance requirements.
- Serve as the point of contact for other team members and internal and external customers.
- Possess extensive knowledge in departmental systems and tools.
- Utilize critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and corporate policies.
- Creatively consult with sales and/or service proposals on alternative options to provide guidance of requirements.
- Communicate contract policies and practices to the internal business partners.
- Create and maintain departmental procedures.
- In-depth knowledge of cross functional processes and quality impact throughout the value chain.
- Proven ability to work with business partners; streamlining processes and creating cross-functional partnerships.
- Manage increasingly competing priorities and deadlines, providing outstanding support to our internal partners and external customers.
- Proactively support teammates with workload volume as bandwidth allows.
- Maintain a winning partnership with Sales and other internal teams to ensure continuous alignment with joint goals and objectives.
- Explore growth opportunities with Sales and other internal business partners to assist in delivering superior customer value through the service contract process.
- Seek out opportunities to challenge yourself and others; finding new ways to positively affect the team, the customer, and the business.
- Participate in or lead project development and execution for continuous improvement.
- Display role model behavior; train and coach others as opportunities arise.
- ssist with fiscal close reports and procedures.
- Research and resolve customer billing disputes, escalating as needed.
- Support other business functions to achieve shared business objectives.
- Escalate items as needed to management, partnering to drive solutions.
Minimum Qualifications - Bachelor's degree in business or related field preferred, or equivalent experience.
- 3-5 years experience in sales support within a customer service and or contract processing environment.
- Passion for customer experience, operational excellence and continuous development.
- Eager to take on new tasks/responsibilities; develops and shares best practices.
- Excellent and concise oral and written communication skills, including active listening.
- Strong interpersonal skills, with positive attitude.
- bility to work in a fast-paced environment, advocating change.
- Strong organizational skills and aptitude for detail.
- Proven ability to use good judgment and make confident decisions under defined policies and procedures.
- Extensive knowledge of Philips Healthcare products and industry standards.
- bility to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity.
- Practitioner of continuous improvement methodologies.
- Overtime as required to meet business demands.
- Intermediate to advanced skills in MS Office (Word and Excel).
- Intermediate math skills and business acumen.
- Proficient typing and 10-key data entry by touch.
- Familiar with working in CRM and ERP systems.