Contracts Coordinator at Vacation Village Resorts

The Verification Loan Officer (VLO) at Vacation Village by Vacatia plays a crucial role in finalizing sales by meticulously reviewing all purchase documents with new owners. The VLO ensures accuracy, compliance, and transparency in the sales process, verifying loan terms, purchase details, and payment obligations while providing exceptional customer service. This role is essential in reinforcing trust between the company and its customers by confirming that all information is correctly documented and understood.

Essential Duties and Responsibilities

Sales Closings:

• Conducts thorough reviews of all final sales contract documentation with customers.
• Verifies purchase details, including annual usage, membership and exchange fees, financing options, and product descriptions.
• Ensures accuracy of loan terms and payment schedules with customers.
• Confirms that the purchase was accurately represented by the sales team and secures necessary signatures from all relevant parties.
• Reviews pending payments with customers, if applicable.
• Participates in ongoing customer service training sessions.

Customer Follow-Up:

• Contacts customers regarding missed payments or required follow-ups.
• Maintains detailed logs of all customer interactions within the sales system and updates SPI as needed.
• Provides continued support to customers by answering questions and ensuring clarity on all aspects of their purchase.
• Performs other duties as assigned to support business operations.

Experience and Qualifications

• High school diploma or equivalent; relevant experience considered.
• Knowledge of the timeshare industry, sales, or verification preferred.
• Strong communication, interpersonal, and customer service skills.
• Professional, reliable, and detail-oriented with a customer-first attitude.
• Familiarity with legal documents, escrow procedures, and industry terminology.
• Proficiency in Microsoft Word, Excel, and in-house software.
• Ability to work weekends, holidays, and extended hours as needed.
• Bilingual in English and Spanish preferred.

Work Environment

• Office setting within a high-paced sales environment.
• Must be able to sit, stand, and use office equipment for extended periods.
• May be required to work under time-sensitive conditions to meet business deadlines.

This role is an excellent opportunity for individuals with a background in sales verification, customer service, or finance who are looking to grow within the timeshare industry. Join our team at Vacation Village by Vacatia in Las Vegas, NV, and be part of a dynamic and customer-focused organization.