Contract Call Center Representative

1 MONTH CONTRACT FOR OPEN ENROLLMENT
CALL CENTER EXPERIENCE NEEDED
Start Date: Targeting May 19th
End Date: June 28th (can be kept on longer depending on attendance and performance)
Remote- equipment provided
$16.50 hrly
You will need to be available for a 8:00 AM - 10:00 PMEST M-F. Your shift is scheduled within ANY time within that time frame.

Job Description

The CSR demonstrates detailed knowledge of the clients' retirement plan provisions, pension, and health benefit enrollment to ensure the maximum level of service is provided on every interaction.
This position requires critical thinking skills, strong communication skills, the ability to multi-task, andthe ability to convey ownership.
The position requires the ability to work independently and in a team environment.
Assist participants in a concierge service model, addressing most inquiries end to end.
Provide high quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner, keeping the participant apprised of status throughout the process in a proactive manner.
Ensure an optimal participant experience in the handling of all inquiries end-to-end.
Daily management of open cases and new cases on which includes interaction with the employee, conference calls with retirement providers, insurance companies and/or client services.
Document and update participant account information in the case management system timely and accurately.
Pay and Benefits
The pay range for this position is $16.50 - $16.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 16, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.