Content Program Manager

About the Department

Our Commercial Strategy and Marketing group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.

We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn' mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.

We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?

THIS IS POSITION IS NOT REMOTE. 3-4 DAYS A WEEK, IN OFFICE IS REQUIRED

The Position

The purpose of the Content Project Manager role is to oversee and manage the execution of content projects from strategy

through launch. This role ensures seamless coordination between cross-functional teams, adherence to project timelines, and

successful delivery of digital content. By leveraging project management tools such as Workfront, the Content Project

Manager monitors task progress, mitigates risks, and maintains efficient workflows. This position acts as a central resource for

communication and collaboration, driving projects forward while ensuring that all stakeholders are aligned and informed.

Ultimately, the Content Project Manager plays a critical role in delivering high-quality digital content that meets business

objectives and enhances the customer experience. Specifically, this individual will be responsible for supporting our Adobe

stack in terms of content authoring, publishing, metadata and asset storing in partnership with agencies of records and

internal stakeholders. This role is also responsible for driving process as well as the governance and adoption across marketing

stakeholders and agencies of digital content via the Novo Nordisk Content Management System and supporting platforms,

guiding the development and launch of digital marketing strategies, inclusive of all digital engagement channels including,

but not limited to: websites, email, IVA (sales Interactive Visual Aids), display, mobile and social media, etc.

Relationships

The Content Program Manager will report into the Content Management Lead, within the broader Experience Operations

vertical. They provide direct support to Omnichannel partners, Marketing teams, HCP, Patient and Therapeutic Area Leads,

Sales and Market Access. The position interacts with multiple NNI internal functions such as Omnichannel Engagement,

NextGen Capabilities and Enablement, Exp Intelligence, IT, and Commercial Insights & Analytics Effectiveness, as well as

external, operational vendors, and agencies.

Essential Functions

• Content Supply Chain Enablement: Orchestrate the strategic planning, execution, and optimization of projects throughout the content supply chain, from ideation to delivery, ensuring seamless coordination and collaboration between cross-functional teams. By leveraging a deep understanding of content production workflows and best practices, drive efficiency, quality, and innovation, ultimately delivering compelling content experiences that engage and resonate with the target audience.
• Task Monitoring and Management: Monitor the activity and statuses of tasks in Workfront, ensuring adherence to timelines. Curate tasks in Workfront starting from project templates, adding or removing line items to tailor activities for the current project.
• Project Launch Coordination: Identify parties required to support the launch (e.g., IT, Content Factory, UAT, etc.) and obtain estimates to provide a timeline for launch. Ensure completion of Workfront tasks before a content launch.
• End to End Project Execution: Take responsibility for the end-to-end execution of a Workfront project. Conduct prelaunch activities including confirming PRB approval.
• Risk and Timeline Management: Identify and mitigate risks to the project timeline. Report the status of the project to key stakeholders regularly.
• Content Supply Chain Management: Own and maintain the Content Supply Chain Reference Guide. Coordinate with other teams (e.g., non-digital channels) who may have dependencies on the project.
• Stakeholder Collaboration: Work closely with Omnichannel Orchestration brands to stay up to date on potential changes or shifts in the timeline due to business priority or needs. Collaborate with multiple cross-functional teams to manage risks, dependencies and prioritize and manage resources.
• Drive and manage business requirements gathering, content authoring and publishing, testing and platform promotion for the production of digital content in Adobe Experience Manager.
• Demonstrates foundational solid knowledge of associated technical disciplines and uses high level of technical understanding to interpret technical issues for the business and sustain credibility with IT.
• Partners closely with leadership across capabilities and disciplines to ensure that appropriate digital strategy and digital capabilities are in place to deliver on the agreed business initiatives and requirements
• Identifies and addresses technology and process gaps in current capabilities that may impact on the ability to meet the demands of the business units
• Works closely with brand and AORs to understand the content transformation needs across channels (Websites/Emails/IVA's etc.) and as well should be able to explain them the AEM and Adobe stack capabilities

• Work closely with functional BA and IT team partners and work as Product owner to drive all functional requirements implementation using our Adobe stack capabilities (AEM/Workfront/Assets/Forms etc.)

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, Project Management, or a related field
• Advanced degrees or certifications in project management (e.g. PMP) are preferred
• 8+ years of experience in project management, especially within content management, digital marketing, or a related field
• Experience in setting up and managing projects in Workfront or similar project management tools
• Strong hands-on knowledge of Content Management Systems related platforms (specifically, Adobe Experience Manager, Adobe Assets, Adobe Forms and other Adobe suite of products), processes, architectures, workflows, integrated dependencies, Google Resources, Salesforce Platform, etc.
• Strong knowledge in content authoring (specifically, Adobe Experience Manager) and understand functional requirements at component level
• Experience working in an agency setting as a project manager or equivalent experience managing projects for a design or technical team preferred
• Proficiency in using project management tools, particularly Workfront
• Strong understanding of digital content production, workflows,and supply chain management
• Familiarity with content management systems (CMS) and digital asset management (DAM) systems
• Exceptional project management skills with the ability to manage multiple projects simultaneously
• Self-starter, highly organized, efficient, and capable of leading large meetings and driving them towards a common goal
• Strong project management, problem solving and analytical thinking skill
• Excellent written and verbal communication skills
• Proven ability to interface with people from various departments, positions, and knowledge levels

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.