Contact Central

Call Center Agent - Contact Central

Location: Troy, MI

Join a Dynamic Team with Growth Opportunities.

Are you looking for a rewarding career where you can make a difference? Our Client is seeking dedicated Call Center Agents to be the vital link between customers in need and our field office teams. In this role, you'll handle incoming emergency calls, collect essential information, and ensure timely mobilization of the appropriate personnel. Your ability to provide compassionate support, pay close attention to detail, and deliver outstanding customer service will be key to your success.

As a 24/7/365 operation, we offer flexible scheduling options to fit different lifestyles. Whether you're looking for a stable career or opportunities to grow, this is your chance to join a company that values your skills and dedication.
What You'll Do:

• Professionally handle incoming emergency calls from customers, first responders, and third-party partners.
• Assist customers with concerns while accurately documenting and distributing vital information to field offices.
• Maintain and update customer databases using web-based applications.
• Deliver exceptional customer service while working in a fast-paced, team-driven environment.
• Adapt quickly to changes in procedures and industry requirements.
• Use discretion and professionalism when handling sensitive information.
• Support new team members through training as needed.

What We're Looking For:

• Strong attention to detail and ability to safeguard confidential information.
• Excellent communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• A positive attitude and a commitment to teamwork.
• Flexibility to work different shifts as needed.

Why Join Us?

• Comprehensive Benefits Package - including medical, dental, vision, disability, life insurance, and more.
• 401(k) Retirement Plan - invest in your future with employer contributions.
• Paid Time Off & Holidays - enjoy a healthy work-life balance.
• Employee Assistance Program - support for you and your family.
• Career Growth Opportunities - training and development to help you advance in your career.

Take the next step in your career with a company that values your skills and dedication. Apply today.