Job Title: Contact Center Business System Analyst / Technical Analyst
Location: Austin, TX (Onsite)
Duration: 6+ Months, high possibility of extensions
Required Qualifications:
- 5+ Years of experience in contact Center applications(Genysys Preferred)
- 3+ Years of hands-on experience in Genesys Cloud Integration.
- Hands on experience in Voice, Chat, Email and Website Channel.
- 5+ Years of Hands-on experience of Contact Center technologies like Genesys Cloud, Genesys, Qualtrics, NICE etc.
- Comfortable with high pressure, high profile and fast-paced projects
- Exposure to Technical Project management and Prioritization process
- Strong communication, collaboration, and stakeholder management skills
- Strong visualization skills or ability to put together a strong data narrative on solutions/experiences.
- Expertise in JIRA and Agile methodology.
- Expertise in documentation tools like Confluence
- Experience in Excel, SQL and other similar tools for data analysis
- Proven understanding of high-performing organizations with Release cycles.
- Experience implementing or system administrating SaaS platforms.