Consumer Panels Manager
Job details
- Location: Birmingham or Cardiff
- Salary: £36,396 - £45,248
- Contract type: Full time
- Hours: 37 per week
Closing date: 28.05.2025
CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone s needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen.
We currently have exciting opportunities for a Consumer Panels Manager (2 posts).
In July 2024, the Secretary of State said that Consumers will gain new powers to hold water company bosses to account through powerful new customer panels . This was further mentioned on 5 September when the Secretary of State said For the first time in history, customers will have the power to summon board members and hold water executives to account.
The proposed consumer panels, one per company, will give CCW and other stakeholders, a finger on the pulse of consumers views. This will give companies sight of independent views of the services they provide, so they can feed this information into decision-making and planning. The panels will be run alongside CCW s work on delivering its Forward Work
Programme.
Reporting to the Senior Consumer Panels Lead, this post will be one of a small team responsible for delivering the CCW consumer panels. There will be a panel for each water company and you will be responsible for ensuring that they are managed efficiently to deliver results. From liaising with the research agency appointed to deliver the panels, to setting up accountability processes and working with CCW policy team, both company engagement and policy specialists, to ensure that companies listen to the consumer voice when making business decisions.
Disability Confident Scheme: We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post. To be eligible for the guaranteed interview scheme you must have a disability or long term health condition. The disability could be physical, sensory or mental and must be expected to last for at least 12 months. You do not have to be registered as a disabled person to apply under the scheme.
Next Step:
By clicking apply you will be taken to our website where you can see further details on the selection process and can submit your application.