Job Type
Full-time
Description
MJ Holding Company LLC is dedicated to bringing our employees an opportunity to drive their career with a global network of the biggest brands in retail. As the nation's largest distributor of trading cards, we are in demand to bring people entertainment and fun. Our employees are passionate for our products, and we thrive on individuality. We value your unique talents and work to allow them to shine in a community of dynamic professionals. MJ Holding takes pride in our flexible, enterprise work environment while fostering a culture of standards that allow us to celebrate creativity, commitments, and respect. Come work with us.
MJ Holding is looking for a
Consumer Care Administrator. A crucial consumer-facing position, the Consumer Care Administrator oversees providing outstanding assistance and service via Ecommerce platform channels, phone, and email. This role is the main point of contact for consumer questions, issues, and product support requirements, reporting directly to the Consumer Care Lead.
Key responsibilities include maintaining high standards of communication through proper voice, tone, and clarity while ensuring thorough resolution of customer issues. The role requires meticulous tracking and documentation of customer interactions, as well as the ability to identify and report emerging trends to the Consumer Care Lead. This data-driven approach helps drive continuous improvement in our customer service processes and overall consumer satisfaction.
Requirements
Core Competencies: Effective Communication:
- Clear and concise verbal and written communication skills.
- Ability to convey information accurately and empathetically.
Problem-Solving:
- Skills to identify issues and implement effective solutions.
- Ability to think on their feet and handle unexpected situations.
Customer-Centric Approach:
- Strong interpersonal skills with a focus on customer satisfaction.
- Empathy and patience to understand and address customer needs.
Technical Proficiency:
- Familiarity with customer relationship management (CRM) software.
- Proficiency in using various communication channels like phone, email, and chat.
Adaptability:
- Ability to learn new processes and procedures quickly.
- Flexibility to work in a fast-paced environment and handle stressful situations calmly.
Attention to Detail:
- Ensuring accuracy in processing orders and resolving issues.
- Maintaining and updating customer records meticulously.
Additional Skills:
- Time Management: Efficiently prioritizing tasks to meet performance targets and customer satisfaction goals.
- Team Collaboration: Working well with other team members to ensure excellent service delivery; Must be able to work in a team environment, remaining professional and having a highly coachable mindset to deliver an incredible customer experience.
- Product Knowledge: Staying up to date on product information and industry trends to better assist customers.
Education and Experience - 2+ years of Consumer Care experience with a proven track record.
- Demonstrated ability to work with online dashboards and tools to respond to customer issues.
- Customer first mindset and passion for the brand.
- Demonstrated creative and analytical thinking.
- Proficiency in communications to resolve issues.
- Proficiency in MS Outlook, Word and Excel are required.
- High attention to detail and timely, independent follow-through.
- Ability to handle confidential and sensitive information.
MJH offers competitive wages and benefits, including: 401(k) Plan
Company 401(k) Matching Contribution
Employee Assistance Program (EAP)
Medical, Prescription, Dental & Vision Insurance
Generous Vacation Time & Paid Holidays
90 Days Sick/Emergency Leave
Long-Term Disability Insurance
Life, Dependent Life and AD&D Insurance
Voluntary Term Life Insurance
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.