THE OPPORTUNITY:
The Construction Equipment Dealer Parts and Service Operations Leader is responsible for managing the parts and service departments within a dealership that sells construction equipment. This role ensures efficient operations, high customer satisfaction, and profitability through effective inventory management, service scheduling, and team leadership.
Key Responsibilities:
Parts Department Management:
- Oversee the parts inventory, ensuring the availability of essential parts for repairs and customer needs.
- Develop and implement parts ordering strategies to maintain adequate stock levels and avoid shortages.
- Negotiate with suppliers to secure competitive pricing and ensure timely deliveries.
- Monitor and optimize parts sales to meet dealership targets and improve profitability.
- Manage parts returns, warranties, and exchanges in accordance with company policies.
Service Department Leadership:
- Supervise service technicians to ensure high-quality service and timely completion of repairs.
- Develop and manage service schedules to optimize technician time and improve customer turnaround.
- Ensure that all service work complies with industry standards and manufacturer specifications.
- Develop pricing strategies for service offerings and repairs.
- Address customer concerns or service issues, striving for resolution and satisfaction.
- Customer Relationship Management:
- Build and maintain strong relationships with customers to ensure repeat business.
- Monitor customer feedback and work with the team to resolve any service-related issues.
- Implement initiatives to increase customer satisfaction and enhance service delivery.
Operational Efficiency:
- Analyze operational processes and identify opportunities for improvement in parts handling and service delivery.
- Implement best practices for operational processes and ensure compliance with safety standards and regulations.
- Work with the sales department to understand customer needs and align parts and service offerings accordingly.
Team Development:
- Hire, train, and develop a high-performing team of parts specialists and service technicians.
- Provide leadership, mentoring, and ongoing training to staff members to enhance their skills and productivity.
- Establish performance metrics for team members and provide regular feedback and evaluations.
Financial Management:
- Prepare and manage departmental budgets, ensuring effective cost control and profitability.
- Monitor parts and service sales, track margins, and recommend adjustments to pricing or strategies to maximize profitability.
- Report on departmental performance, inventory levels, and service metrics to dealership management.
Health, Safety, and Compliance:
- Ensure compliance with local and federal regulations, including safety and environmental standards.
- Maintain a clean and organized service and parts environment to support operational efficiency and safety.
- Qualifications:
- Proven experience in parts and service management, ideally within the construction equipment industry.
- Strong leadership skills with experience managing teams and driving performance.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Solid understanding of construction equipment, parts, and service operations.
- Strong financial acumen, with experience managing budgets and optimizing profitability.
- Ability to troubleshoot and resolve operational challenges.
- Proficiency in inventory management software, CRM tools, and Microsoft Office Suite.
- Education and Certifications:
- High school diploma or equivalent (required).
- Bachelor's degree in business, management, or related field (preferred).
- Certifications in parts or service management (eg, ASE, OEM-specific certifications) are a plus.
- Working Conditions:
- Full-time position with typical dealership hours.
- Some travel may be required to visit supplier locations, attend training, or meet with customers.
- Must be able to lift items and move between service areas, parts storage, and office spaces.
- COMPENSATION: Compensation will be competitive and commensurate with experience. It will include a base salary, an annual performance bonus, and other exceptional benefits.