Configuration Manager

Overview:

• Responsible for controlling and managing changes to all systems with minimum disruption to services.
• Manages the Technical Change Control Board (TCCB), and uses ServiceNow Change Management, Release Management, and the Configuration Management Database (CMDB), to evaluate and disposition requests for new technologies, track Releases and major changes to existing systems and applications and approve new systems and applications for deployment to production environments.
• Manages the Software Asset Management (SAM) module of IT Asset Management (ITAM). o Complete the CMDB buildout for the following primary CI classes: Computers, Servers, Applications, Databases, Routers, Switches
o Review and make recommendations on existing CMDB.
o Complete SNOW Discovery by reviewing existing configurations and make recommendations for improvements.
o Support the SAM Manager in troubleshooting technical issues that impact software assets.
o Review documentation and configurations for existing integrations with 3rd party systems and make recommendations for improvements.
o Review existing CM processes and make recommendations for improvement.

• Basic Qualifications:
o Bachelor's degree in Computer Science, Engineering, Information Technology, Cybersecurity, or related field PLUS twelve (12) years of experience (hands-on) experience working in enterprise data centers or similar environments.