Configuration Management Specialist

Configuration Management Specialist - Senior

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is seeking a highly skilled Configuration Management Specialist to join our team to support our customer, U.S. Southern Command (USSOUTHCOM), in Doral, Florida. This position is contingent upon award of the USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES2).

The ideal candidate will be responsible for implementing, configuring, and optimizing ServiceNow's Discovery and Service Mapping capabilities to enhance IT service visibility, improve CMDB accuracy, and support the overall IT service management goals across the Enterprise Information Environment (EIE).

Key Responsibilities:
•   Design, implement, and maintain ServiceNow Discovery and Service Mapping solutions tailored to the organization's needs.
•   Configure and optimize ServiceNow's Discovery engine to accurately identify and catalog IT assets and their relationships.
•   Develop and maintain comprehensive service maps for critical business services using ServiceNow Service Mapping.
•   Integrate Discovery and Service Mapping with other ServiceNow modules, particularly the CMDB, to ensure data consistency and accuracy.
•   Troubleshoot complex Discovery and Service Mapping issues, developing innovative solutions as needed.
•   Collaborate with various IT teams to ensure Discovery patterns and Service Maps accurately reflect our IT environment.
•   Develop and implement best practices for Discovery and Service Mapping processes.
•   Create and maintain documentation for Discovery and Service Mapping configurations and processes.
•   Provide training and guidance to IT staff on Discovery and Service Mapping concepts and best practices.
•   Stay current with ServiceNow updates and new features related to Discovery and Service Mapping.
•   Conduct regular audits and health checks of Discovery and Service Mapping processes to ensure optimal performance.
•   Generate reports and dashboards to visualize Discovery results, service dependencies, and impact analysis. Required Qualifications:
•   Must hold an active secret level clearance
•   Bachelor's degree in Information Technology, Computer Science, or related field
•   Minimum 7 years of experience in IT Configuration Management roles
•   ITIL v4 Foundation certification
•   ServiceNow Certified Implementation Specialist - Discovery and Service Mapping certification
•   ServiceNow Certified System Administrator certification
•   CompTIA Security+ Experience with ServiceNow CMDB, Discovery, and Service Mapping
•   Proficiency in ServiceNow scripting (JavaScript)
•   Experience with network protocols and technologies
•   Familiarity with cloud environments (AWS, Azure, GCP) and containerization technologies
•   Knowledge of database management systems and data modeling
•   Experience with large, complex IT environments
•  

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here .

The proposed salary range for this position is:

$67,100-$141,000

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.