Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company.
Location Description Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you.
Overview OVERVIEW
Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you.
Come Grow With Us. Pyramid Global Hospitality is an industry leading and growing global hotel management company. We are seeking a fulltime public space attendant to grow along with our company, and to be a part of the culture that puts its people first.
SUMMARY
Becoming an extension of the client by disseminating all the groups' requirements to the respective departments in the hotel. Producing convention resumes, when needed. Ensuring timely distribution of all BEO's to all appropriate departments, as well as being the on-site contact for the client during the meeting.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Included but not limited to are the following; other duties may be assigned.
- Plan, upsell and detail the program with the client including; verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
- Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
- Improve hotel convention services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers needs.
- Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product. Producing BEO's and convention resumes and ensuring proper distribution to all appropriate departments for groups that have been booked through the sales department.
- Maintaining detailed files, records and trace systems.
- Ensuring that public space needed by conventions is properly maintained and in good condition.
- Being familiar with reservation procedures and sales filing systems.
- Determining revisions in agendas, reconfirming space blocked with Delphi and releasing any space no longer required.
- Finalizing the program/agenda with the client, including starting and ending times, guarantees, A/V requirements and food and beverage requirements.
- Checking on any VIP rooms and amenities on day of arrival.
- Checking all scheduled functions (1) one hour prior to starting time.
- Keeping all departments informed of any changes in the groups requirements.
- When necessary, conducting pre-convention meeting with client and appropriate department heads.
Additional Responsibilities
- Maintain warm, hospitable guest relations in all guest contact.
- Maintain positive employee relations in a supportive environment.
- Work closely with the Banquet Manager and Banquet department in ensuring an understanding of client's needs.
- Increase Guest Satisfaction scores and lowering guest complaints by ensuring prompt courteous and proper services.
- Operating in compliance with all local, state and federal laws and government regulations.
- Communicating effectively within and between departments.
- Ensuring good safety practices of employees.
- Performing special projects, as requested.
- Achieving and/or exceeding budgeted sales.
- Operating within budgeted guidelines by maintaining effective controls.
- Review function sheets and work with relevant departments to assure quality and satisfaction.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working knowledge of Hilton preferred, Delphi and Meeting Matrix, or similar system, Word, Excel, and the Internet. An individual must posses a strong hotel background to include, one or more; Catering/Convention Services, Banquets, Hotel Sales, Culinary Arts.
EDUCATION and/or EXPERIENCE
Bachelor degree or university program certificate and 1 to 2 years related experience and/or training, or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must have the ability to write routine reports and correspondence. The ability to speak effectively before groups of customers or employees of the organization is required.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, percentages, package breakdowns, and the ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Must be knowledgeable in all aspects of the catering business, including service, room styles, services offered, menu design, set up and tear down. Must have the ability to solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands to type and write, talk and hear, and taste or smell. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to normal indoor office conditions. The noise level in the work environment is very moderate.