Conference Services Coordinator

The Conference Services Coordinator at American Airlines - The Landing at Skyview 6 is responsible for supporting the activities of the Meetings and Conference Services Team by providing administrative support with an emphasis on the production and delivery of learning materials.

RESPONSIBILITIES:

• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.
• Produce daily, weekly, and monthly reports.
• Performs administrative functions.
• Monitor usage of training materials and other supplies order as needed according to training levels.
• Assemble and update training materials.
• Maintains inventory of training materials for the Production Office.
• Coordinate the logistics of learning events.
• Attend required meetings.
• Prepare and coordinate the timely fulfillment of training materials for required classes.
• Assists with and completes special projects and assignments as designated by the Director of Meeting and Conference Services.
• Perform other or additional duties as assigned by Management.

REQUIREMENTS:

• Minimum formal education of a high school diploma is required.
• Two years of job-related experience preferably within the hospitality industry.
• Must have employment eligibility in the U.S.
• Computer literate. Strong Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook). Prefer experience with Salesforce, Smartsheets and Social Tables.
• Adept at managing fast paced environment and putting people at ease.
• Demonstrated professional and pleasant phone manner.
• Comfortable interfacing with a diverse group of individuals.
• Exceptional attention to detail.
• Ability to prioritize, identify problems, and seek solutions as well as follow up and follow through with a variety of tasks.
• Ability to work with minimal supervision to meet deadlines.
• Excellent communications skill (oral & written) in English.
• Warm, personable and energetic demeanor.
• Honest, trustworthy, discreet and careful with confidential information.
• Highly proactive and willing to take initiative.
• Ability to follow up and follow through with a variety of tasks.
• Handle multiple priorities effectively.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. This includes traveling to and from meetings. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 50 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. Some portions of daily assignments involve ergonomic risk, such as repetitive tasks, hands exertion, vibration, cold temperatures, poor body mechanics, restrictive work stations or awkward postures.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

IMMEDIATE BENEFITS:

• Discount Hotel Rooms at MCR hotels
• American Airlines Federal Credit Union membership eligible
• Employee Assistance Program
• Weekly Payroll

COMPREHENSIVE HEALTH BENEFITS AFTER 30 DAYS:

• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance

PAID TIME OFF BENEFITS AFTER 90 DAYS:

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

RETIREMENTS SAVINGS PLAN AFTER 6 MONTHS:

• 401(k) + Match
• Roth 401(k)

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What's in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members