Job Title Conference Service Coordinator
Job Description Summary The Conference Services Coordinator (CSC) will be responsible for the day-to-day reservations and operation of various meeting space/s within designated facilities across the client's portfolio. The CSC will interact with internal and external clients, facility staff, catering coordinators and related business partners to assure proper set-up and smooth operations of said space/s. The CSC will provide high-level audio-visual services/trouble-shooting and support; ensure that spaces are prepared appropriately for meetings, and that appropriate responses are provided in a professional manner with an emphasis on providing superior customer service. The CSC will support customer inquiries and complaints, follow-up with customers to ensure customer satisfaction, and adhere to client's needs regarding conference services.
Job Description - Provides customer service by answering incoming requests from all business units on conference meeting services related issues.
- Responds to customer inquiries and complaints; follows up with customers to ensure customer satisfaction.
- Retrieves all after-hours requests from the team mailbox; contacts customer for additional information and communicating the steps in the request process as/if needed.
- Verifies all audio-visual system readiness and trouble-shoots as/if necessary; partners with client's A/V team as needed for issues and escalation.
- Conducts routine inspections of all conference/meeting rooms to ensure equipment is operational and room is fully stocked/returned to par level
- Coordinates any maintenance needs, and ensures issues are resolved appropriately.
- Provides hands-on support and technical assistance to end-users.
- Coordinate and communicate event details with Catering and Facilities Management, along with other key stakeholders as necessary
- Provide on-site event coordination and client support.
- Utilize meeting scheduling software to create meeting space schedule, room layouts, billings and other required documents.
- Accountable for the execution of service quality by maintaining highest level of delivery
- Promotes and supports workplace diversity initiatives.
- Other duties may be assigned.
KNOWLEDGE AND EXPERIENCE - High school diploma or general education degree (GED) and a minimum of one to two years of related experience and/or training in a customer service focused role.
- Must have the ability to comprehend, interpret and write instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
- Must have the ability to solve problems involving several options in situations.
- Must have excellent customer service skills.
- Computer experience required. The ability to type 45-50 WPM. Knowledge of meeting scheduling software is preferable. Intermediate knowledge of Microsoft Office Suite.
- Problem Solving/Analysis
- Polished, professional presence and comfort interacting with individuals at all levels
- Detail oriented, confident, self-starter with exceptional organizational and communication skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Conflict management skills with ability to work under pressure, while acting in a calm manner
- Passion for building communities and connecting individuals
Important experience - 1 or more years of customer service experience or hospitality experience, preferably from hotel or conference services background; or commercial high-rise, campus environment, and/or property portfolio management experience
WORK ENVIRONMENT - This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequently required to stand on one's feet for prolonged periods of time.
- Frequently required to lift and/or move objects weighing 50lbs or more
- Frequently required to balance, stoop, kneel, crouch, or crawl.
- Frequently required to reach with hands and arms.
- Frequently required to use hands to finger, handle, or feel.
- Frequently required to sit at a computer and look at a computer screen for extended periods of time.
AAP/EEO statement Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Other Duties This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at
1- or email
. Please refer to the job title and job location when you contact us.
INCO: "Cushman & Wakefield"