Concierge Receptionist

Are you poised, polished, professional, and reliable? Do you love helping people? Do you see yourself as a part of a dynamic team? If so, we want to hear from you. Feldman Law Group, an estate planning and conservatorship law firm in Walnut Creek, CA, is looking for a concierge receptionist. Our core values are centered around empathy, teamwork, and commitment to strong results for clients. We believe a great concierge receptionist is focused on three things: anticipating needs, curating a great client experience, and following through on assignments. If you are passionate about these things, you might be the perfect fit for our team. We are looking for a long-term team member who can serve as the firm ambassador: a nexus of our office operations from initial client contacts all the way through closing. This role also includes support of various aspects of the firm - giving a motivated person an opportunity to learn, grow, and add value to the whole business. If this sounds like you, please apply today. Office will not accept telephone or email inquiries. Note: this is an in-person position only - you must be able to be on-site in Walnut Creek full-time. Responsibilities:
• Conduct initial interviews for potential clients and secure consultations with attorneys
• Manage marketing and sales data/reports
• Receive clients and potential clients at the front desk, attending to their needs
• Field all phone calls with empathy, efficiency, and accuracy
• Calendar management
• Provide support to marketing, legal, and operations Qualifications: These skills and attributes will make you a great fit for this position
• Creative
• Emotionally intelligent
• Positive and willing to learn new things
• Disciplined and organized
• Thrives in a business setting (in person)
• Able to work independently as well as with a team
• Strong written and oral communication skills
• Must have at least two years of customer service experience
• Marketing, sales, and/or law firm experience a strong plus
• Can type 50 WPM Compensation: $20 - $30 hourly

• Conduct initial interviews for potential clients and secure consultations with attorneys
• Manage marketing and sales data/reports
• Receive clients and potential clients at the front desk, attending to their needs
• Field all phone calls with empathy, efficiency, and accuracy
• Calendar management
• Provide support to marketing, legal, and operations