Overview Delaware North Sportservice is hiring Concessions Supervisors to join our team at American Family Field in Milwaukee, Wisconsin. As a Concessions Supervisor, you will be responsible for leading team members to provide exceptional guest service.
If you thrive on excitement and want your workday to fly by, apply now to join the game day action.
Additional Details We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Employee assistance program
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
Unit Description Delaware North operates concessions and premium dining services at the 41,900-seat American Family Field, home of the Milwaukee Brewers since 1970. We manage concession outlets, suites, all-inclusive areas and clubs at the stadium. We also operate J. Leinenkugel's Barrel Yard Brewery, Bar, and Restaurant. The culinary team partners with many local vendors to infuse Milwaukee staples into the food and beverage offerings.
Responsibilities- Assign duties to scheduled staff.
- Perform some service tasks, such as assisting guests, stocking shelves, counting inventory, cooking, cleaning, and cashier duties when necessary.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Assist Concessions Manager with staff training and compliance.
- Monitor daily cleaning.
- Ensure associates are kept informed of any changes in policies or events.
- Complete pre-event responsibilities at assigned locations.
- Ensure all assigned locations are shut down correctly before clearing staff.
- Other duties as assigned.
Qualifications- Experience working in the service industry/hotels is a plus.
- At least one to two years of supervisory experience is required.
- Must be able to obtain a Milwaukee Bartending License.
- Must be able to work a flexible schedule, including nights, days, weekends, and holidays.
Physical Requirements- Standing and walking for the entire length of the shift.
- Frequently required to reach up to 6-7 feet, twist at the waist, bending, and squat.
- Pushing and pulling occasionally, to move equipment, stock, mops, and brooms.
- Exposed to outdoors and variable temperatures.