In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview
The
Concessions Manager is responsible for the overall management and operation of assigned concessions stands and areas. This role requires a strong leader with a proven track record of managing high-volume food and beverage operations, driving sales, and ensuring exceptional customer service. The Concessions Manager will oversee a team of supervisors, cashiers, cooks, and support staff, ensuring efficient and profitable operations.
This role will pay an annual salary of $60,000-$70,000.For Full-Time roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).This position will remain open until May 23, 2025. Responsibilities
- Oversee the day-to-day operations of assigned concessions stands, ensuring efficient and effective service delivery during all events.
- Develop and implement standard operating procedures for concessions operations, including opening/closing procedures, inventory management, and financial reporting.
- Monitor and manage inventory levels, ensuring proper stock rotation and minimizing waste.
- Maintain a clean, organized, and safe working environment in all concession's areas, adhering to all health and safety regulations.
- Manage point-of-sale systems and ensure accurate transaction processing.
- Ensure compliance with all applicable health, safety, and liquor control regulations.
- Recruit, train, and supervise a team of concessions supervisors, cashiers, cooks, and support staff.
- Schedule staff effectively to meet the demands of events and ensure adequate coverage.
- Provide ongoing coaching and feedback to staff, fostering a positive and productive work environment.
- Ensure that all guests receive prompt, courteous, and efficient service.
- Maintain a high level of product knowledge, including food and beverage offerings.
- Monitor and maintain product quality and presentation.
- Monitor and manage concessions revenue and expenses, ensuring profitability.
- Implement strategies to maximize sales and minimize costs.
- Conduct regular inventory audits and reconcile discrepancies.
- Prepare and submit accurate financial reports.
- Work with the Concessions Director to achieve sales goals.
- Collaborate with event planners and other departments to ensure seamless execution of concessions operations for all events.
- Coordinate concessions setup and breakdown for events.
- Anticipate and address any potential issues that may arise during events.
- Work with vendors to ensure product delivery.
Qualifications
- Minimum of 3-5 years of experience in concessions management or a similar role, preferably in a high-volume environment such as a stadium, arena, or large event venue.
- Proven track record of successfully managing food and beverage operations and leading a team.
- Strong knowledge of food safety and sanitation practices.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced and demanding environment.
- Strong organizational and time-management skills.
- Proficiency in point-of-sale systems and inventory management software.
- Knowledge of health, safety, and liquor control regulations.
- Ability to work flexible hours, including nights, weekends, and holidays.
- ServSafe certification or equivalent.
- Experience with large scale inventory management.
- Experience with large scale staff management.
- Experience in a stadium environment, or other collegiate sports league preferred.
- Ability to stand for extended periods of time.
- Ability to lift and carry up to 50 pounds.
- Ability to work in a noisy and crowded environment.