Job Title: Concessions Manager (Food & Beverage)
Location: Fort Lauderdale United
Reports to: CEO
About Us: Fort Lauderdale United FC is a proud part of South Florida's growing soccer landscape, fielding professional teams in the USL Super League and USL League One (launching in 2026), as well as pre-professional teams in USL W League, USL League Two and USL Academy. With complete men's and women's pathways to pro, the club provides a clear progression from youth development to the professional levels. Based in Fort Lauderdale and playing at the state-of-the-art, 7,000-seat Beyond Bancard Field at NSU, Fort Lauderdale United is focused on developing players, connecting communities, and helping shape the future of soccer in South Florida. More than just a soccer organization, Fort Lauderdale United offers programs that reach beyond the pitch - including the thriving volleyball program that has over 400 players from ages 8 to 18.
Job Description: The Concession Manager is responsible for overseeing all food and beverage operations across club venues, ensuring a seamless and enjoyable experience for fans attending soccer matches (women's, men's, youth), volleyball games, and any other special events hosted by the club. This role includes managing the day-to-day operations of concession stands, pop-up locations, and stadium bars - including managing staff, ordering inventory, implementing promotions, and maintaining high standards of customer service.
Main Responsibilities: - Lead, schedule, and supervise a team of concession stand employees, bartenders, and event staff.
- Provide training on customer service and product knowledge.
- Conduct regular performance reviews and provide feedback to enhance team performance.
- Ensure staff are motivated, engaged, and consistently deliver a high level of service.
- Order and maintain stock levels for food, beverages, and merchandise at all concession stands and pop-up locations.
- Work closely with suppliers to ensure product availability and negotiate pricing where applicable.
- Monitor inventory and conduct regular stock checks to ensure waste-reduction practices are in place.
- Keep detailed records of inventory usage.
- Develop and execute promotions that align with fan interests and enhance the game-day experience.
- Identify opportunities for new product offerings or limited-time menu items based on fan feedback and trends.
- Ensure compliance with health and safety regulations, including cleanliness, food storage, and alcohol service protocols.
- Plan and execute food and beverage offerings for a variety of club events, including special soccer matches, volleyball tournaments, fan gatherings, and community outreach activities.
- Coordinate with the event management team to ensure all concessions are properly set up and staffed for events.
- Adjust service levels based on the expected crowd size and event durations.
- Ensure all fans receive exceptional service, addressing complaints or concerns promptly and professionally.
- Continuously seek feedback from fans to improve product offerings and enhance the customer experience.
Equal Employment Opportunity Statement: Fort Lauderdale United FC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.