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The
Concessions Manager is responsible for the effective management of venue food and beverage operations including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the GM. The CM must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth operation of the Concessions Department.
The CM will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion, and transfer. The CM will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment.
This is a key position for the effective and profitable operation of the business including large volume sales and large volume ordering. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required.
This role pays an annual salary of $77,968.80-$79,968.80.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).This position will remain open until June 20, 2025. Responsibilities
- Responsible for managing, developing, and mentoring a staff of part time and full-time employees, including initiating employee discipline as required.
- Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
- Ensure proper set-up of all food and beverage locations prior to doors.
- Set-up duties may include verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that all employees and volunteers follow proper procedures for distribution and handling of cash.
- Provide a high level of oversight and operational expertise resulting in the smooth, efficient, and profitable execution of events.
- Ability to oversee a large volume of inventory, order product, and manage high volume sales.
- Manage and run all venue food and beverage operations before, during and after the event.
- Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the GM.
- Training new & current employees with regarding to property procedure & best practices.
- Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
- Ensure that all State / Federal, OVG and AOTWA policies, procedures and practices are adhered to, including compliance with alcohol distribution / service and food handling / sanitation guidelines, general safety policies and procedures.
- Report any alcohol service or other compliance issues to GM immediately.
- Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serves as a resource for POS applications and training.
- Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents, or incidents.
- Relays safety/health issues to management immediately.
- Ensure event staff and volunteers are aware of workplace expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic, and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
- Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.
Qualifications
- Associate degree (A.A.) or greater in Culinary Management, Business Management, or related field
- Three to five years' experience in Food & Beverage Management, or related experience.
- Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
- Experience training new employees and volunteers.
- Nationally recognized food service sanitation training course certification preferred and any required local certifications.
- Nationally recognized alcohol service training course certification preferred and any required local certifications.
- Advanced knowledge of inventory procedures and controls.
- Experience ordering product for a high-volume venue or facility.
- Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.
- Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
- Ability to work well in a team-oriented, fast-paced, event-driven environment.
- Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and AOTWA concession operations.
- Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
- Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.