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ESSENTIAL FUNCTIONS - Provide prompt, courteous, and attentive service to all customers during all aspects of the event to ensure a positive experience.
- Communicate with the supervisory staff regarding details of each event in order to prepare appropriately.
- Treat all patrons and fellow staff with respect.
- Follow outlined Concessions Department's procedures and instructions from supervisory staff to provide the best patron concession experience.
- Comply with all appropriate food and beverage safe handling and sale of alcoholic beverage requirements.
- Follow outlined policies and procedures for checking identification in all instances where the patron is of questionable age.
- Ensure assigned workstation is properly stocked of all products and supplies (condiments, beverages, cups, etc.).
- Ensure ice levels are properly maintained.
- Know all aspects of concession food service and set-up to ensure safe and quality products.
- Cross train in all aspects of beverage and food service.
- Provide guests with properly measured alcoholic beverages, non- alcoholic beverages or other items.
- Maintain clean and safe work area in accordance with health department standards areas at all times and will work with a clean as you go policy.
- Work fast and efficiently to serve as many patrons as accurately as possible.
- Know the correct cost of items, charge accordingly, and manage the transaction to ensure accuracy of money exchange.
- Attend all necessary internal and external meetings and trainings in order to provide and receive accurate and timely communication regarding the coordination of the Concession Department's initiatives/objectives.
- Accurately follow the outlined dress code and will appear neat and clean (uniform and personal hygiene).
- Assist in unloading and taking deliveries in, assigned workstations set-up and restocking as needed.
- Responsible for accurately clocking in and out for each shift.
- Perform all functions in accordance with applicable laws and regulations, as well as established policies, procedures, and controls.
- Complete additional responsibilities as assigned
CORE COMPETENCIES - Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
- Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals.
- Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.
KNOWLEDGE AND ABILITIES - Able to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, and holidays as events required.
- Able to communicate effectively in English, both in writing and verbally.
- Demonstrate sound judgment, integrity, and ethical behavior in all daily activities.
- Must successfully complete the Responsible Vendor and ServSafe Certifications
- Skilled in food service and sales in order to accurately prepare bar, drink and snack orders and effectively serve customers.
- Follow direction from management and accept constructive feedback.
- Exhibit appropriate, professional, and corporate demeanor, considerable tact, and courtesy when interacting with internal and external patrons in a variety of situations.
- Handle monetary transactions efficiently, quickly, and precisely when working a concession.
- Able to lift and carry a minimum of 20 pounds and work standing on feet, walking, bending, reaching, kneeling and squatting for several hours.
- Able to deal with stress (fast pace, long shifts, working weekends, holidays all months of the year).
- Work effectively and positively with others
DESIRED EDUCATION AND EXPERIENCE - High School, High School Equivalent, or Higher: General or any equivalent combination of training and experience.
- Experience and training in sales, hospitality and/or food service.
Date Posted: 05 April 2025
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