Computer Technician Tier I

1)Installs and maintains computers, peripherals, and software. 2)Performs hardware maintenance and repair as directed. 3)Performs network and cable installations and assists in troubleshooting network problems. 4)Assists end-users with the utilization of computers and related hardware. 5)Assists in record-keeping regarding the functioning and inventory of the school district's computers and related equipment, repairs, etc. 6)Performs periodic preventive maintenance on computers and peripherals. 7)Monitor and complete help desk tickets in a timely manner. 8)Maintains appropriate documentation of all installed software applications and maintenance and repairs to all computers and peripherals. 9)Assists in setup and deployment of new technology. 10)Assist, monitor, and train data staff with user creation, update, deletion, and management services to the district staff. 11)Monitor and maintain the district's user databases, including integration/synchronization with active directory, Google, and more in collaboration with the Server and Network team members. 12)Directly works with teachers, staff, and administration on any technology issues. 13)Maintains up-to-date knowledge regarding hardware and software supplied by the major computer manufacturers. 14)Proficient with various operating systems on computers (ex. Windows, ChromeOS, iOS, Android). 15)Proficient with Ethernet networks. 16)Assists in the resolution of instructional educational software or hardware questions by phone and in person, as required. 17)Escalate issues to level 2 technicians, systems manager, and CTO when needed. 18)Ability to communicate effectively with all levels of end-users. 19)Ability to follow oral and/or written instructions. 20)Ability to report work orally and/or in writing to the supervisor. 21)Ability to establish and maintain cooperative working relationships with staff and other contacts in the course of work. 22)Performs other related tasks and assumes such other responsibilities as may from time to time be assigned by immediate supervisors