Job Description
Study users' hardware and software requirements and provide technical support.
Roles & Responsibilities
- Support the user by troubleshooting and resolving hardware and software issues.
- Study the user technical requirements for hardware and software.
- Prepare computers with the latest OS, drivers, and necessary hardware settings.
- Test and evaluate new functionality for hardware and software and recommend the most appropriate solutions for the organization's work environment.
- Work in a modern way and according to the latest technology, providing suggestions to develop and improve work processes.
- Provide training when necessary.
- Provide temporary, backup, and alternative devices for users.
- Copy user data by following approved processes.
- Follow up with specialists and companies for maintenance, providing or replacing devices as needed.
- Perform other duties and related tasks as may be required from time to time.
Education
National Diploma in Computer Science or Computer Engineering or above degree.
Certification in A+ and MOUS is required, and Network+ and MCDST are preferable.
Experience
Minimum 3 years of progressive experience in computer technical support.
Required Skills
- Good communication skills.
- Must be fluent in English (speaking, reading, and writing) and preferably Arabic.