Computer Technician

Job Title

Computer Technician

Job Number

15-1151.00

Department

Admin IT

Reports to

Manager / Information Technology

Primary Position Objectives

Support Information Technology hardware maintenance and rollout objectives as well as software initiatives

Position Responsibilities

Key Responsibilities

Description of Duties

• Support CSS Software Engineer with various ERP maintenance, inquiries, and project requests
• Computer issue troubleshooting and resolution
• Maintenance, repair and upgrade of computer hardware
• Support of network infrastructure including maintaining cabling, switches, etc.
• Response to helpdesk tickets meeting the requirements of users
• Develop and update department procedures and support other departments as needed
• Recommends and implements techniques to improve productivity and increase efficiencies.

Other

• Maintains adherence to company policies, environmental and safety standards, and good housekeeping standards.
• Interface with 3rd party IT vendors as needed.
• May be required to assist or otherwise instruct other personnel.
• Performs other duties as may be required.
• Attendance is an essential function of the job.
• Off hours work may be required to support IT environment or projects

Qualifications

Education/Experience

• Relevant undergraduate course study or demonstration of equivalent skills.
• Team player that can work in a dynamic environment.
• Excellent written and verbal communication skills across all levels of an organization.
• Working knowledge of computer hardware and software systems.
• Strong analytical and reasoning abilities.
• Well-organized.
• Desires learning new skills and expanding capabilities.

Physical Requirements

• Sitting-Regularly
• Walking-Regularly
• Repetitive finger motion-Regularly
• Lifting IT hardware up to 35 pounds-Regularly
• Seeing (with correction)-close vision, focusing ability-Regularly

The above description reflects a general outline considered necessary to describe the principle function of the job identified. It shall not be construed as a detailed description of all the work requirements that may be inherent in the job