Overview
Under general supervision, this position provides technical and operational support of computers, peripherals, endpoints and audio visual systems. Troubleshoots and resolves problems with limited scope. Provides technical and operational support in the implementation of IT programs and project initiatives. Adheres to IT best practices, corporate and security policy. Due to the nature of this position, and the requirement for extended coverage, this position may be required to work hours outside of a regular schedule.
Responsibilities
- Responds to Helpdesk Requests and Change Requests following standard operating practices and procedures (SOP). Troubleshoots and resolves operational deficiencies in operating systems and application software. Provides technical support and user assistance for multiplatform endpoint systems, telecommunications, mobile devices, networking and conference support.
- Provides operational support performing a range of administrative tasks, including warranty and license maintenance, records management, configuration management, office administration, scripting SOP problem resolution guides, conference support schedules, IT inventory processing and maintaining the tape/disk library and media libraries for offsite storage.
- Assists in the implementation of IT technology initiatives. Partners with the engineering staff to ensure the successful deployment and transition of operational support.
- Maintains all systems to meet or exceed the business and security requirements in accordance with IDA, DOD, NSA, DISA and DSS directives and guidelines.
- Administers and maintains classified and unclassified systems and services, ensuring optimum performance and availability.
- Communicates all computer network, system and service problems and outages immediately to the IT Service Desk Supervisor and/or EITO Manager.
- Performs other duties as assigned.
Qualifications
- Bachelor of Science degree in Computer Science or related field with one year minimum experience supporting microcomputer software, hardware, associated peripherals, networks and computer user support OR high school diploma with three years minimum experience supporting microcomputer software, hardware, associated peripherals, networks and computer user support
- Experience with Microsoft Windows operating systems; experience with Mac, UNIX and Linux desired.
- Workingknowledge ofEthernet, TCP/IP, networkcabling,wireless, and remoteaccess methodologies.
- Must be self-motivated and able to work with general to no supervision.
- Ability to communicate effectively in both written and verbal form and with all levels of employees; possess good interpersonal skills.
- Must be willing to work hours outside of a regular schedule.
- Ability to obtain and maintain appropriate security clearances.
- This position requires that you have the ability to obtain and maintain the current DOD 8140 and/or 8570 certification or obtain relevant education substitution within 6 months of employment.
Why Work at IDA?
- Comprehensive benefits including diverse health insurance options, generous 11% contribution to retirement, parental leave, 20 days paid time off (which increases with tenure), and relocation reimbursement.
- Mission-oriented work at a non-profit that supports and protects our warfighters; as a non-profit, IDA employees are eligible for Public Service Loan Forgiveness (PSFL).
- Professional development including tuition reimbursement, internal and external trainings, and funding for researcher-pitched projects and publications.
- A strong employee and corporate culture of work-life balance, including commitment to average 40-hour work weeks through flex time, partial telework options, and expectation of communication only during core business hours.
- A brand-new facility located in Alexandria's high-tech corridor in Potomac Yard; amenities include a cafeteria, grab-n-go cafe, gym, and close proximity to local dining and shopping.
- Easy access to Potomac Yard Metro stop and Potomac Yard DASH bus stop. Employer contributes $315/month (IRS max) to commuter benefits.
Compensation:
We support transparency, equity, and fairness in our compensation program and provide a reasonable estimate of the salary range based on data-driven market analysis for each position. While it is not typical for an individual to be hired at or near the top of the range, a reasonable estimate of the salary range for this role is $66,811-$106,898. Individual salary within this range will be commensurate with the incumbent's experience, unique skills and qualifications, and other relevant factors.
U.S. Citizenship is required
Ability to obtain and maintain a security clearance is required
IDA is an equal opportunity employer committed to providing a fair recruiting process and working environment free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or protected veteran status.
IDA is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position, please send an email to and let us know the nature of your request and contact information.