Computer System Analyst 1

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Computer System Analyst

Location: Stanford, CA 94305 (On-site role. Remote work may be considered based on specific department needs or circumstances, with manager approval.)

Duration: 12 Months (Estimated Start: 21-Apr-2025, Estimated End: 17-Apr-2026)

• Schedule: Start Time: 08:00 AM, End Time: 05:00 PM, M-F (but may occasionally require extended hours, weekends, and on-call rotation)

Minimum Education Level: Bachelor's Degree

PR Range: $30/hr. - $32.41/hr.

Job Description:

Top 3 requirements to hire

Technical & Hardware Proficiency

• Experienced in both Windows and Mac operating systems, with a strong aptitude for learning network infrastructure and business software applications.
• Proficient in mobile device management across iOS and Android platforms.
• Skilled in hardware deployment, system builds, imaging, and setup within Windows/Mac environments, including peripherals and accessories.

Position Description:

Seeking a skilled Computing Support Analyst to join our dynamic team. As a key member of our team, you will work under direct supervision to provide technical support to end-users, resolving issues related to hardware, software, and network systems.

Roles and Responsibilities:

• Image machines and install, configure, and deploy hardware and software to end-users, ensuring a seamless client experience.
• Provide initial technical support, gathering information and attempting to resolve issues.
• Troubleshoot and resolve basic technical issues, such as password resets, software installation, and configuration problems.
• Identify and escalate complex issues to higher-level support teams, providing detailed documentation and context.
• Maintain accurate records of client interactions, issues, and resolutions in a ticketing system.
• Communicate technical information to non-technical customers, providing clear explanations and setting proper expectations.
• Contribute to the development and maintenance of a knowledge base, including troubleshooting guides and FAQs.

Skills:

• Proficiency in Windows and Mac operating systems, with a strong aptitude for learning network infrastructure and business software applications. Proficient in mobile device management across iOS and Android platforms.
• Skilled in hardware deployment, system builds, imaging, and setup within Windows/Mac environments, including peripherals and accessories.
• Experience with mobile device operating systems, including iOS and Android, is highly desirable.
• Adept at problem-solving, expectation management, and customer care.
• Effective communicator with good written, verbal, and problem-solving abilities.
• Familiarity with help desk ticketing systems and remote support tools.
• A continuous learning mindset with a strong desire to learn additional technical skills and deliver excellent client experience.

Education:

• Bachelor's Degree

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.