Note: Current Employees must use the Workday Dashboard career section to apply for this position. The mission of Yakima County Government is to provide accessible, responsive and responsible public service through leadership and teamwork committed to understanding and meeting public needs. Our Values: - Integrity
- Common Sense
- Innovation
- Accountability
Position Data: Computer Support Technician I-J23-U29-H
Regular
Non-Exempt (eligible for overtime)
Overview: Pay Range: $25.41 - $32.23 per hour (Informational Technology Pay Plan, IT23 Step 1-13)
Hiring Range: $25.41 - $26.97 per hour (Informational Technology Pay Plan, IT23 Step 1-4 DOQ)
Job Closing Date: Open Until Filled with Weekly reviews starting May 15,2025
There is one Computer Support Technician I opening with the Yakima County Technology Services Department. The Computer Support Technician I performs a variety of routine technical activities involving the installation, configuration, maintenance and repair of personal computer equipment, software, peripherals and telephones; consults on software problems and repairs operating system problems; receives, logs, monitors and responds to requests for service; and provides technical advice and assistance to personal computer users. This position also requires working at the help desk to troubleshoot problems and create trouble tickets for second level support staff.
Benefits included in position:
-Health Care Benefits (Medical, Dental, Vision, Basic Life and Basic LTD)
-Retirement Benefits
-Paid Vacation
-Paid Holidays
-Paid Sick Leave
Note: This is a Technology Services Teamsters Contract Bargaining Unit position.
This recruitment may be used to fill future vacancies that occur within 90 days of the closing of this position. (This excludes Yakima County Sheriff's Office and Department of Corrections)
Responsibilities: Essential Duties: Inspects for damage, delivers to users and sets up or installs computer systems, components and related software; unpacks equipment and software boxes; attaches monitors and CPU's; configures printers and logon set ups; and installs new software. May travel to other locations.
Receives, logs, monitors and responds to "help desk" calls from users reporting service problems or a need for service.
Diagnoses and fixes system hardware, software and user/operator problems.
May Provide technical and purchasing advice and assistance to users, in person or on the phone, regarding the use and purchase of personal computers, software and peripheral equipment. Technical and purchasing advice will be vetted by higher tier Technicians, Administrators or Supervisors.
Recommends and/or takes corrective action after troubleshooting reported problems.
Performs other duties as assigned.
Education & Experience: High School Diploma or G.E.D.
AND three (3) years of related experience; or an equivalent combination of education and experience which provides knowledge, skills and abilities sufficient to successfully perform the essential duties of the job.
Required: - Successful completion of criminal background investigation and general employment verification; and,
- Valid WA State Driver's License and proof of insurance, if requested.
Preferred: - Accredited Associate degree/ 2 year Trade School Certification is preferred.
Equipment Used: telephone, copy machine, fax machine, voicemail, computer, computer hand tools, software such as Microsoft Word/Excel/Access. report printer, shredder, and other standard office equipment.
Working Conditions: This position is rated as
Light Work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Environment: moving/mechanical parts, may be required to work outside of standard business hours and other work locations, and may be required to install computers in tight quarters.
Physical Demands: handling, lifting, pulling, pushing, reaching, sitting, standing, walking, fingering, crawling, crouching, kneeling, hearing, talking, visual acuity, stooping, mobility, grasping, and repetitive motions.
Intellectual Demands: confidentiality and ability to articulate and communicate information in conversations.
Knowledge: - computer hardware and software programs including Microsoft operating systems and applications;
- configurations and peripherals used including printers and modems;
- operating systems and applications software typically used with personal computers;
- hardware and software troubleshooting techniques;
- customer service techniques; and,
- phone etiquette.
Skills (and abilities): - troubleshooting computer hardware and software problems;
- setting up PC hardware and peripherals;
- installing and configuring PC software;
- installing voice communication systems;
- time management;
- establishing and maintaining effective working relationships with staff at all organizational levels and with the public; and,
"AN EQUAL OPPORTUNITY EMPLOYER"
Minorities, Females, Protected Veterans and the Disabled are encouraged to apply. Yakima County ensures equal employment opportunities regardless of a person's age, color, creed, sensory, mental or physical disability, genetic information, marital status, national origin, political belief, race, religion, sex, sexual orientation, and military status, or any other protected status under federal or state statute.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish the information.
Disabled applicants may request accommodation to participate in the job application and/or selection process for employment. Please contact Human Resources for further information.
Yakima County is a qualified Public Service entity for the Public Service Loan Forgiveness Program. For more information, go to or contact your federal loan servicer.
In compliance with the Immigration Reform and Control Act of 1986, Yakima County will hire only United States citizens and aliens lawfully authorized to work in the United States. Yakima County is an E-Verify Employer.