Computer Support Specialist

Job Description

The Computer Support Specialist serves as a member of the Information Technology (IT) group and is responsible for providing high quality helpdesk services to Fralin Life Sciences Institute at Virginia Tech (VT). The primary function of this position is to manage incidents and service requests related to IT functions of the organization and act as a single point of contact for users. This role is also responsible for hardware and software support for user computers throughout the entire system lifecycle, Audio/Video (AV) systems in conference rooms, and tracking IT related asset inventory. This position will also be responsible for providing orientation for new users and assuring system compliance with both VT and institute policies and procedures related to computer security.

Required Qualifications

• Bachelor's degree or equivalent training and experience in a customer support environment.

• Detailed and comprehensive knowledge of computer hardware and software.

• Demonstrated proficiency in Windows 10, MacOS, respective applications and user management.
Knowledge of endpoint management frameworks such as HCL BigFix, Jamf, or Microsoft Intune, etc.

• Strong customer services skills and ability to easily communicate technical issues to a wide audience.

• Demonstrated time management skills and ability to work on multiple projects simultaneously in a fast-paced environment.

• Ability to take initiative in problem solving and performing independent research to provide solutions.

Preferred Qualifications

• Experience with Linux.

• Experience working in a help desk environment.

• Experience with automated image deployment.

• Experience installing and maintaining audiovisual systems in an educational environment.

• Experience setting up virtual meetings via Zoom/Google Meet/etc.

• Experience with backup systems like CrashPlan/Code42, Google Drive, Time Machine, etc.

• Experience working with computers in an Active Directory/Group Policy environment.

• Experience with network/phone connections.

Pay Band

4

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Starting at $55,000 - depending on experience

Hours per week

40

Review Date

April 28, 2025

Additional Information

Due to the nature of this support position, some on-site presence will be required. Fully remote work is not an option for this position.

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance . These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Erin Cassidy at atleast 10 business days prior to the event.