Computer Support Specialist

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
• Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation networking software products.
• Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• If necessary, liaise with third-party support and PC equipment vendors.
• Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
• Write technical specifications for purchase of PCs, desktop hardware and related products.
• Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate to the age and/or cultural diversity of the customer served in his/her assigned area.
• Maintains required core competencies.
• Provides technical assistance and training to users.
• Instructs users in use of equipment, software, and manuals.
• May assist network and server administrators.
• Answers client's inquiries in person and via telephone concerning workstation and server operation; diagnoses system hardware, software and operator problems; and recommends or performs minor remedial actions to correct problems based on knowledge of Microsoft Windows 2000.
• Resolves all technical issues on a timely basis.
• Meet and exceed Information Services and GCRMC Customer Service Standards.
• Takes departmental on-call as required.
• Familiarity with monitoring AS400 server
• Familiarity with monitoring HL7 interfaces
• Monitors AS/400 Day-end processes when on-call.

Education

Required:

High School

Preferred:

Bachelor of Science

Licenses & Certifications

Preferred:

C-Network+

C-A+

C-Heartsaver