Computer Support Analyst

New York, New York

Stellar Services
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Description of Duties:
  • Deliver training on the Asite platform to end users.
  • Monitor support emails and voicemails received from Client's Asite end users and resolve problems or take appropriate action.
  • Gather, organize, and analyze large internal and external data sets to provide insights for management.
  • Assist with data entry and clean-up in Asite
  • Assist with developing interactive dashboards of Asite data in Power BI.
Required Skills:
  • Bachelor's degree in Computer Information Systems or 5 years relevant experience
  • Proficient in Microsoft Office. Excellent PowerPoint skills
  • Advanced level of MS Access and/or Excel including advanced formulas, VBA, macros and data tables, Charts, Pivot tables.
  • Working knowledge of SharePoint and MS Teams
  • Hands-on experience building and publishing customized and interactive dashboards within PowerBI
  • Strong organizational and multi-tasking skills.
  • Excellent analytical and problem-solving abilities
  • Excellent communication (verbal and written) and customer service skills
  • Ability to handle a high-pressure environment
  • Ability to prioritize urgent requests and multitask
  • Helpdesk experience preferred
  • Experience working in a document management platform strongly preferred - proficient in Asite is a plus
  • Proficient in SQL a plus
Date Posted: 29 April 2025
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