Computer Network Specialist Supervisor

Introduction

If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today.

The Department of Public Safety and Correctional Services (DPSCS) is seeking dedicated candidates to fill important roles within our department. We are one of the largest departments in Maryland with nearly 12,000 employees and a budget of more than $1 billion. In order to fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate into society upon release.

As a member of the DPSCS team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union.

This position is limited to current contractual and regular Maryland Department of Public Safety and Correctional Services (DPSCS) employees only.

GRADE

21

LOCATION OF POSITION

Baltimore City - 6776 Reisterstown Road Baltimore, MD 21215

POSITION DUTIES

The main purpose of this position is to support the continuing operations of the Department of Public Safety and Correctional Services Information Technology systems, thereby maintaining and providing data, information, and communication services to DPSCS's criminal justice agencies and the public. The primary responsibility is to supervise and coordinate the operations of the DPSCS Help Desk, set standards, review work for accuracy, resolve customer complaints, analyze staffing needs and develop necessary training. Consult with vendors, Systems and Operations staff in evaluating problem solutions designed to facilitate efficient end user use of DPSCS computing resources, includes coordinating problem reporting, recognition, research, isolation, and resolution. As a member of management, the position leads the delivery of operational metrics and provides leadership for system improvements gleaned from metrics.

MINIMUM QUALIFICATIONS

Experience: Four years and six months of experience, three years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required education.

2. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator equivalent certification program for the additional eighteen months of the required experience.

3. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited high school or possession of a high school equivalency certificated: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and three years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Experience using the following network management applications; SolarWinds, Cisco Catalyst Center, Cisco Thousand Eyes, Cisco DNAC, Cisco ISE.

2. Experience with following equipment; Cisco 9300 series switchgear, Cisco ISE controllers, Cisco ASR routing equipment, Cisco 8300 series routers, Cisco 9800wlc wireless controllers and AP devices.

3. 2 Years of experience with Cisco configurations and licensing.

LIMITATIONS ON SELECTION

This position is limited to current contractual and regular Maryland Department of Public Safety and Correctional Services (DPSCS) employees only.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to or faxed to . Paper application materials must be received in our office by the closing date for the recruitment.

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload, please email the requested information to referencing the recruitment number in the subject line, or fax to (providing a cover sheet with your contact information, recruitment name, recruitment number and the number of pages faxed). Only additional materials that are requested will be accepted for this recruitment.

For questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division at .

Misty Jackson

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at or .

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.