Computer Engineering Technician with Security Clearance

Strategic Business Systems (SBS) is hiring a Computer Engineer Technician to support a secure customer's requirements in a challenging, dynamic setting. The candidate will be in support of a customer in the Colorado Springs, CO area. Limited travel may be required. The position requires an active TS/SCI with Polygraph security clearance. The Computer Engineer will be responsible to perform rudimentary computer break fix support, perform install/deinstallation of equipment, and will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to the IC community. The candidate will provide technical and managerial customer on-site functions focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The job focuses on solving various business systems, networking and applications problems for standard industry servers, specialized or complex IT environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Position includes on-site technical support for reactive and proactive customers. Position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. ' The preferred candidate will perform tasks such as:
•Daily system checks for alerts or degradation of service or system.
•Data center walkthroughs to identify and resolve audible or visual alarms.
•Troubleshoot, diagnose and isolate failures.
•Reseat card and perform hardware reboots.
•Replace broken hardware components and update the Configuration Management Database (CMDB ).
•Restore hardware system to approved baseline configuration.
•Re-image or reload Firmware and or imbedded software to restore hardware to approved baseline.
•Run diagnostic to repair storage disc or corrupted database files.
•Troubleshoot and replace broken cabling.
•Support Implementation of Government customer approved documented requests from the Computer Management Support Plan (CMSP) .
•Move or add desktop computer or thin client.
•Move, add or change telephone equipment.
•Support the customer in providing Trusted Agent (TA) support to requests from CSOC in support of their out-of-band architecture as identified in the equipment list.
•Support the validation changes are implemented correctly without operational impact and within SLAs.
•Provide confirmation of technical support to the customer.
•Support performance of site survey to ensure the location of the ticket to be fulfilled has the necessary accommodations and dependencies in place for the technician to perform their task. Preferred Qualifications. Candidates with these desired skills will be given preferential consideration
•Active TS/SCI with Polygraph
•6-8 years of technical IT experience with different Original Equipment Manufacturer (OEM) vendor gear.
•Technical degree or industry certifications is a plus
•Prior technical experience in support of the U.S. military or DoD contractor is a plus
•Previous experience with local mission domains and customer base is highly desired
•Familiarity with national systems missions and concepts
•Continuous service improvement or process improvement experience ABOUT SBS Strategic Business Systems, Inc. (SBS) is a National Information Technology Services company headquartered in the Washington D.C. Metro area. SBS provides IT infrastructure design, integration, and operation services. Our expertise encompasses the full spectrum of infrastructure technologies, including the latest network, server, data storage, disaster recovery, security, and Internet technologies. If interested in learning more about this opportunity, please send your resume to EEO Disclaimer SBS is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws. Accommodations If you need an accommodation seeking employment with SBS, please email . Accommodations are made on a case-by-case basis